Senior Microsoft 365 Support Services Engineer

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🕒 vor 4 Monaten

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Vollzeit

🟠 Senior

👷🏻‍♀️ Ingenieur

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Digital Forge

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11 - 50 Mitarbeiter

💼 Beratung

🏭 Fertigung

🔒 Cybersecurity

Consulting • Manufacturing • Cybersecurity

Digital Forge ist ein Unternehmen, das sich auf Cybersecurity- und Compliance-Lösungen für verschiedene Branchen, einschließlich Gesundheitswesen, Finanzen, Produktion und Lebenswissenschaften, spezialisiert hat. Sie bieten ein umfassendes Spektrum an Dienstleistungen, darunter Cyber-Risikomanagement, Managed Security Services, Compliance-Bewertungen und strategische Sicherheitsplanung. Digital Forge konzentriert sich auf den Schutz von Daten und sensiblen Informationen, die Einhaltung von Industriestandards wie HITRUST, HIPAA und PCI DSS und bietet Dienstleistungen wie Schwachstellentests und Reaktionsmaßnahmen auf Vorfälle an. Sie engagieren sich auch dafür, ihre Kunden und Mitarbeiter zu schulen, um eine effektive Nutzung ihrer Sicherheitslösungen sicherzustellen.

Beschreibung

• Guide a Team of Support Engineers with Support and Engineering Operations • Deploy Microsoft 365 Environments • Deploy Azure AD Environments • Deploy Advanced Microsoft 365 Services including Compliance and Governance • Architect Office/Microsoft 365 Service Environments • Maintenance of Azure Active Directory environments including Policies • Monitoring of Network and Desktop Environments • Maintaining Desktops, Laptops, Tablets, and Smartphones • Assisting on IT Projects as required • Working with End-Users and Vendors to support applications and environments • Deployment and Management of Microsoft desktop Infrastructure • Routine Maintenance with desktops and end-users • Deployment of end-user Infrastructure • Deployment of Infrastructure improvements on Client environments • Assist in maintaining and deploying other Client applications and environments • Leading initiatives for researching and deploying new applications • Coordinating various IT Operations for Clients • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements. • Provide guidance to your teammates as a member of the team • Working with Client Stakeholders on strategy and vision • Meeting regularly with Clients and attending Client meetings and engaging Executive Management. • Supporting Client initiatives remotely and some on-premise • Routine network maintenance in various Microsoft environments.

🎯 Anforderungen

• Three years or more of IT support experience • Two years of experience with managing Windows and Mac Desktops • An excellent reputation for support to end-users and leading teams • Excellent decision making and critical-thinking skills • Excellent organizational and communication skills are required • Ability to meet deadlines with Projects and Assignments • Must be an energetic and highly motivated self-starter • Must have excellent oral and written communication skills • Must be able to communicate effectively with others • Some regional travel may be required – all expenses paid • Participate in an on-call rotation schedule • Ability to learn and support new technologies and train others • One year or more of advanced Office 365 experience is preferred • Solid experience in support management roles is preferred • Experience with Microsoft Azure Active Directory is preferred • Experience with AWS or Azure. • Experience with Windows Servers.

🏖️ Vorteile

• Comprehensive Health Insurance • Prescription Coverage • Dental Coverage • Vision Coverage • Short-Term Disability • 401K Retirement Plan • Paid Time Off • Paid Training • Paid Certification Testing