Project Manager

🕒 vor 2 Monaten

⛰️ Colorado – Remote

infoinfo

💵 $100.000 - $108.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷‍♀️ Projektmanager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of DirectDefense

DirectDefense

51 - 200 Mitarbeiter

Gegründet 2012

🔒 Cybersecurity

🏢 Unternehmen

🏛️ Regierung

Cybersecurity • Enterprise • Government

DirectDefense ist ein Unternehmen für Cybersecurity-Dienstleistungen, das Managed Detection and Response (MDR) und Managed Security Services (MSSP), Bedrohungsminderung, Sicherheitstests, Unterstützung bei der Einhaltung von Vorschriften, OT/ICS-Sicherheit, IoT/IIoT- und Smart-Geräte-Tests, Architekturüberprüfungen, Vorfallreaktion/Forensik (Seelenfrieden / E-Discovery), AI-Bereitschaft, Anwendung, Netzwerk- und Cloud-Sicherheit sowie eine ThreatAdvisor-Plattform für Sichtbarkeit bietet. Sie bedienen Unternehmenskunden und den öffentlichen Sektor in verschiedenen Branchen, einschließlich Luft- und Raumfahrt, Automobil, Energie/Versorgungsunternehmen, Finanzdienstleistungen, Gesundheitswesen, Einzelhandel, Technologie und Regierung. Das Unternehmen bietet professionelle Dienstleistungen (Strategie und Planung, Talentakquise), Forschung und Validierung sowie Compliance-Services (PCI, CMMC, HIPAA, ISO 27001, GDPR, NERC CIP, FISMA/FedRAMP). DirectDefense legt besonderen Wert auf OT/ICS-Schutz, vernetzte Systeme und schnelle OT-Cybersicherheitsbewertungen. Sie vermarkten MDR + MSSP-Angebote, Vorfallreaktion und Sicherheitsbewertungen und verfügen über Partnerschaften / Regierungsverträge.

Beschreibung

• Manage a portfolio of concurrent customer engagements, including onboarding, service transitions, operational initiatives, and security improvement projects. • Serve as the primary coordination point for assigned customers, ensuring clear communication, timely execution, and consistent customer experience. • Maintain alignment between customer expectations, contractual commitments, and operational delivery. • Develop and maintain project plans, implementation schedules, and operational milestones for customer engagements. • Coordinate activities across the Security Operations Center (SOC), Managed Security Services, Engineering, Business Operations, and other internal teams. • Monitor Salesforce closed-won notifications and opportunity reporting to identify new MSSP, MDR, and IR engagements; validate required opportunity details and follow up with Sales/AEs when information is incomplete. • Create, maintain, and close MSSP/IR projects in Mission Control, including project setup, action item updates, hour entry/reconciliation, project status updates, and validation that closed-won opportunities have corresponding projects • Monitor progress against milestones, identify dependencies, and proactively resolve scheduling or resource conflicts. • Ensure customer onboarding, service implementations, and operational initiatives to transition smoothly into ongoing managed services. • Identify delivery risks, operational dependencies, resource constraints, and customer-impacting issues early. • Monitor IR retainer usage and remaining hours, reconcile real-time operational tracking with Mission Control time entry, and proactively flag low-balance or additional-hour needs to MSSP leadership. • Coordinate successful completion of customer implementations and transitions into steady-state managed services. • Identify opportunities to improve delivery processes, customer experience, and operational efficiency. • Partner closely with SOC leadership, Security Engineers, Sales, Professional Services, and Business Operations to deliver exceptional customer outcomes. • Support internal planning, resource coordination, and prioritization across multiple concurrent customer initiatives. • Lead kickoff meetings, implementation planning sessions, status meetings, and milestone reviews. • Provide regular updates on project status, risks, timelines, and key deliverables. • Follow, maintain, and contribute to MSSP SOPs, communication templates, onboarding documentation, and SharePoint resources to support repeatable execution and knowledge continuity.

🎯 Anforderungen

• Bachelor’s degree or equivalent work experience: 4–8 years of project management experience in professional services, consulting, or client delivery environments • Experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines • Strong organizational and prioritization skills in fast-paced environments • Excellent communication skills and a professional, customer-facing approach • Ability to coordinate work across technical and non-technical teams

🏖️ Vorteile

• 401(k) • AD&D Insurance • Dental Insurance • Disability insurance • Health insurance • Life insurance • Vision insurance • Flex PTO program • Paid certification and continuing education

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