Commercial Account Manager

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Beschreibung

• Manage large amounts of incoming phone calls and/or emails • Generate additional business with current customers and sales leads for new opportunities • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication • Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer • Meet personal/customer service team sales and service targets • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution • Maintain records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements • Provide internal and external performance reports • Conduct investigations of all customer service failures and recommend corrective / preventative actions

🎯 Anforderungen

• Proven customer support experience or experience as a client service representative • Proven inside sales experience or experience as an Inside Sales Representative • Experience prospecting for new customers • Track record of over-achieving sales and performance goals • Strong phone and email contact handling skills and active listening • Familiarity with CRM and TMS systems and practices • Customer orientation and ability to adapt/respond to different types of characters / personalities • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Excellent Microsoft Office skills • Associate or bachelor’s degree required

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities