VP Customer Success – EMEA

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Enaex

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1920

🏗️ Bauwesen

🏭 Fertigung

Construction • Mining • Manufacturing

Enaex ist ein weltweit führendes Unternehmen in der Produktion und dem Vertrieb von Industrieexplosivstoffen und verwandten Dienstleistungen für die Bergbau-, Bau- und Verteidigungsindustrien. Das Unternehmen spezialisiert sich auf innovative Lösungen für Sprengoperationen, die Sicherheit und Effizienz in allen Projekten gewährleisten.

Beschreibung

• Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by enabling customers to maximise the value of their software investments across EMEA. • Gather customer feedback, analyse data, and engage directly with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams. • Lead, mentor, and inspire a geographically distributed team of Customer Success Managers, driving performance, consistency, and excellence across EMEA. • Collaborate with internal teams to define, standardise, and continuously improve the post-implementation customer journey, optimising satisfaction and product adoption across diverse markets. • Work with Marketing to define customer segmentation and develop regionally relevant strategies that improve retention, renewals, and long-term engagement. • Design and implement scalable, repeatable customer success playbooks and processes that support consistent delivery across multiple countries and cultures. • Develop and execute a comprehensive customer retention strategy, emphasising effective onboarding, proactive account management, and churn minimisation across EMEA. • Define and track customer success metrics including NPS, adoption, retention, renewals, and expansion, using insights to drive continuous improvement. • Partner closely with Sales, Product, Solutions, Support, and Executive teams to ensure customer satisfaction, expanded solution usage, and effective escalation management. • Identify opportunities to increase customer value, engagement, and “share of wallet” across the EMEA customer base. • Establish and maintain high-quality onboarding practices that reflect Energy Exemplar’s commitment to excellence and support long-term customer success.

🎯 Anforderungen

• BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent • 10+ years’ experience working within a fast-growing SaaS business • 5+ years’ experience leading a Customer Success function within the energy industry • Proven track record in sales, account management, or business development across EMEA • Strong problem-solving and analytical skills • Entrepreneurial mindset with high energy and a strong advocacy for the customer voice • Exceptional written and verbal communication skills, with experience engaging senior stakeholders across multiple regions.

🏖️ Vorteile

• Energy Exemplar is proud to be an equal opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all team members. • Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.