Nurse Manager, AWS, WFM Calabrio, RN Compact License Required

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🐊 Florida, Ohio, +3 weitere Bundesländer – Remote

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Esri

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

🏢 Unternehmen

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Esri ist ein führendes Unternehmen für Geosoftware, das ArcGIS entwickelt, eine umfassende Plattform für Kartierung, räumliche Analysen und Standortinformationen. Seine Produkte ermöglichen es Organisationen in verschiedenen Branchen, geografische Daten für Entscheidungsfindung, Betriebsabläufe und digitale Zwillinge zu integrieren, visualisieren und analysieren. Diese werden über lokale Installationen, Cloud-Dienste, APIs und Entwickler-Tools bereitgestellt. Esri bedient vor allem Unternehmen, Regierungsbehörden und andere Organisationen mit B2B-SaaS- und Plattformlösungen.

Beschreibung

• Provide clinical and operational leadership for a high-volume, fully remote Nurse Triage call center • Drive workforce efficiency, schedule adherence, service-level performance, and clinical quality while leading and developing a distributed team of Registered Nurses • Partner closely with Workforce Management (WFM) to manage forecasting, scheduling, coverage planning, shrink, and real-time staffing adjustments using Calabrio • Monitor and analyze service-level performance, queue activity, occupancy, adherence, and productivity to ensure SLAs and KPIs are consistently met • Use Calabrio dashboards and reports to identify trends, risks, and opportunities; proactively implement corrective actions • Lead real-time operational decision-making in collaboration with WFM to address call volume fluctuations, absenteeism, and intraday staffing challenges • Ensure operational workflows support safe, efficient nurse triage while maintaining regulatory and client requirements • Lead, coach, and develop approximately 30 RN direct reports in a remote call center environment • Drive accountability for schedule adherence, attendance, productivity, and quality metrics • Conduct performance evaluations informed by Calabrio data, QA findings, and operational reports • Partner with QA and Training to implement targeted coaching plans based on performance and trend analysis • Foster a culture of ownership, transparency, and continuous improvement • Ensure adherence to triage protocols, escalation pathways, and clinical documentation standards • Support QA calibration, call monitoring, and chart audits to maintain clinical excellence and compliance • Address escalations and patient concerns promptly while maintaining professional and compassionate communication • Ensure compliance with HIPAA and all applicable state and federal regulations • Act as a key liaison between Operations, Workforce Management, QA, IT, Training, and client stakeholders • Prepare and present operational and workforce performance reports, including adherence, SLA attainment, staffing efficiency, and quality outcomes • Participate in strategic planning, workflow optimization, and operational improvement initiatives

🎯 Anforderungen

• BSN required; MSN or MHA preferred • Active, unrestricted RN license (Compact required) • Minimum 5 years of nurse triage experience • 2–3 years in a Nurse Manager or call center leadership role • Hands-on experience using Calabrio for forecasting, scheduling, real-time monitoring, adherence tracking, and performance reporting • Proven success collaborating with WFM to optimize staffing, reduce shrink, and maintain service levels • Experience leading clinical teams in a high-volume, metrics-driven environment • Strong ability to manage, motivate, and hold teams accountable in a fully remote setting • Nice-to-Have: Experience supporting 24/7 or after-hours triage operations

🏖️ Vorteile

• Health insurance • Remote work options