Servicing Oversight Analyst II

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🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $65.000 - $80.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧐 Analyst

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

Finance of America

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

💸 Finanzen

🏦 Bankwesen

Finance • Banking

Finance of America ist ein in den USA ansässiger Hypothekengeber, der sich auf umgekehrte Hypotheken und Lösungen für Hauseigentum für ältere Hausbesitzer spezialisiert hat. Das Unternehmen bietet sowohl firmeneigene als auch staatlich gestützte Produkte (einschließlich HomeSafe und HECM), Kreditlinien und Darlehen bis zu 4 Millionen Dollar, Schulungen für Kreditnehmer und Rechner sowie Partner-Tools für Finanzfachleute und Großhandelspartner an. Es ist eine lizenzierte Hypothekenbank, die sich darauf konzentriert, Hausbesitzer (in der Regel ab 55 Jahren) dabei zu unterstützen, Eigenheime zur Altersvorsorge, für Hausverbesserungen oder Lebenshaltungskosten zu nutzen, während es Verbraucherschutz und Beratung bietet.

Beschreibung

• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. • Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. • Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. • Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. • Performs oversight testing in accordance with the established Servicing Oversight Plan. • Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. • Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. • Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. • Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. • Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. • Adheres to written risk and compliance policies and procedures governing servicing oversight activities. • Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. • Performs other duties as assigned.

🎯 Anforderungen

• Minimum 3 years of experience in the mortgage servicing industry • Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance. • Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics. • Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications. • Effective research, problem-solving, and critical-thinking skills. • Strong written and verbal communication skills with the ability to collaborate across teams. • Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities. • Demonstrated ability to apply strategic thinking when assessing risk and making decisions. • Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products).

🏖️ Vorteile

• health, dental, vision, life insurance • paid time-off benefits • flexible spending account • 401(k) with employer match • ESPP