VP, Mortgage Operations Transformation

🕒 vor 14 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $165.000 - $200.000 / Jahr

⏰ Vollzeit

🔴 Experte

⚙️ Operations

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Finance of America

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

💸 Finanzen

🏦 Bankwesen

Finance • Banking

Finance of America ist ein in den USA ansässiger Hypothekengeber, der sich auf umgekehrte Hypotheken und Lösungen für Hauseigentum für ältere Hausbesitzer spezialisiert hat. Das Unternehmen bietet sowohl firmeneigene als auch staatlich gestützte Produkte (einschließlich HomeSafe und HECM), Kreditlinien und Darlehen bis zu 4 Millionen Dollar, Schulungen für Kreditnehmer und Rechner sowie Partner-Tools für Finanzfachleute und Großhandelspartner an. Es ist eine lizenzierte Hypothekenbank, die sich darauf konzentriert, Hausbesitzer (in der Regel ab 55 Jahren) dabei zu unterstützen, Eigenheime zur Altersvorsorge, für Hausverbesserungen oder Lebenshaltungskosten zu nutzen, während es Verbraucherschutz und Beratung bietet.

Beschreibung

• Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. • Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. • Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. • Leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality. • Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times. • Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support. • Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput. • Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations. • Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows. • Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing. • Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality. • Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience. • Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities. • Leads change management initiatives that support adoption of redesigned workflows and new technologies. • Performs other duties as assigned.

🎯 Anforderungen

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services roles • Deep knowledge of the mortgage lifecycle including sales, processing, underwriting, closing, and post-closing functions • Experience leading operational transformation initiatives or process reengineering programs • Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation • Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools • Strong analytical and systems-thinking capabilities with the ability to redesign complex operational processes • Ability to analyze complex operational systems and design scalable solutions that improve efficiency and quality • Ability to influence cross-functional leaders and drive organizational change across multiple operational teams • Strong communication, stakeholder management, and executive presentation skills. • Bachelor's Degree in Business Administration, Operations Management, Information Systems, or related field. • Master of Business Administration (MBA) preferred

🏖️ Vorteile

• health, dental, vision, life insurance • paid time-off benefits • flexible spending account • 401(k) with employer match • ESPP