Senior Software Engineer – Automation

🕒 vor 28 Tagen

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

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Fixify

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2023

🤖 Künstliche Intelligenz

☁️ SaaS

🏢 Unternehmen

Artificial Intelligence • SaaS • Enterprise

Fixify ist eine KI-unterstützte Helpdesk-Plattform, die modernste Technologie mit personalisiertem menschlichem Support kombiniert, um das IT-Service-Management zu verbessern. Sie rationalisiert die Ticketkategorisierung, bietet Echtzeit-Performance-Metriken und aussagekräftige Dashboards, die es Teams ermöglichen, ihre Effizienz zu optimieren und sich auf strategische Aufgaben zu konzentrieren. Mit Funktionen wie Stimmungsanalyse und Workflow-Anpassung gewährleistet Fixify einen reaktionsschnellen und maßgeschneiderten Ansatz für IT-Helpdesk-Lösungen.

Beschreibung

• As a Senior Software Engineer on our Automation team, you’ll work collaboratively with other engineers, data scientists, and subject matter experts to build and maintain Fixify’s automation capabilities. • You’ll get hands-on, real world experience with bleeding edge tools and techniques, unlocking novel new solutions to historically difficult problems. • Working hand-in-hand with data scientists, you will contribute to our AI architecture, helping us harness LLMs while ensuring our solutions are safe, reliable, and scalable. • As a member of our product organization, you’ll be encouraged to be creative, and bring your own unique perspective and experiences to bear. • Most importantly, you’ll be connected directly to our customers, and the problems we aim to solve for them, allowing you to ship solutions that make a real difference.

🎯 Anforderungen

• A track record of building and maintaining services in Python and Typescript. • Hands-on experience building with AI frameworks (Pydantic AI, Langchain). • At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure). • A practice of “kind engineering” that produces well documented, modular code that’s a delight for the next engineer that works on it. • A keen eye for detail – especially when reviewing pull requests. • A genuine interest in understanding user needs and translating them into technical solutions. • The ability to work cross-functionally and lift the team with your positive energy. • A curious nature and a drive to keep improving.

🏖️ Vorteile

• Point you at interesting problems and equip you with the latest and greatest tools to solve them. • Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate. • Welcome you into a team that values every voice and learns from every challenge. • Share the “why” behind every decision so you learn from our collective journey. • Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.