Lead Customer Solutions Engineer

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FORT Robotics

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51 - 200 Mitarbeiter

Gegründet 2018

💰 €25.000.000 Series B im 2022-07

Robotics • Safety • Technology

FORT Robotics ist ein Unternehmen, das sich auf die Entwicklung sicherer und sicherheitszertifizierter Steuerungsplattformen für Roboter und Maschinen in verschiedenen Industriebereichen spezialisiert hat. Ihre Technologie konzentriert sich auf drahtlose Sicherheitslösungen wie Wireless E-Stop und Safe Remote Control, um den sicheren Betrieb von Robotern und schweren Maschinen aus sicherer Entfernung zu gewährleisten. Die Produkte von FORT werden eingesetzt, um die Sicherheit in Branchen wie Landwirtschaft, Bauwesen, Fertigung und Transport zu erhöhen, die Entwicklung und Integration autonomer Systeme zu ermöglichen und gleichzeitig die Produktivität zu maximieren und Risiken zu minimieren. Ihre Dienstleistungen und Produkte sind darauf ausgelegt, vertrauenswürdige Kontrolle in vernetzten Umgebungen zu bieten und den Einsatz von Robotern sicher, geschützt und effizient zu gestalten.

Beschreibung

• Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms • Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance • Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution • Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress • Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills • Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge • Provide real-time coaching and feedback during live customer escalations; gradually transfer ownership of accounts to developing engineers as they earn it • Build the team’s technical playbooks, integration guides, and onboarding curriculum so new hires reach productivity faster • Identify skill gaps across the team and partner with the hiring manager on recruiting, interviewing, and leveling decisions • Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders • Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms • Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers • Partner with Product and Engineering to translate field insights into roadmap improvements, identify recurring integration friction points, and influence product direction • Represent FORT in escalations, technical executive briefings, and key account reviews

🎯 Anforderungen

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field • 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation, with demonstrated technical leadership • Proven track record of coaching, mentoring, and developing junior engineers — with concrete examples of engineers who grew under your guidance • Comfort operating as a player-coach: still happiest with your hands on the system, but energized by lifting others up to your level • Proven track record leading complex customer integrations from kickoff through deployment • Deep hands-on experience with CAN bus protocols and API integration in industrial contexts • Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508) • Experience influencing cross-functional teams without direct authority • Ability to travel up to 30%, including international travel.