Corporate Travel Consultant – After Hours

🕒 vor 1 Monat

🏈 Alabama, Arizona, +20 weitere Bundesländer – Remote

infoinfo

💵 $22 - $28 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💼 Berater

👻 Geisterscore 4%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Fox World Travel

Fox World Travel

201 - 500 Mitarbeiter

Gegründet 1960

✈️ Reisen

🤝 B2B

Travel • B2B

Fox World Travel ist ein Full-Service-Reiseunternehmen, das sowohl Geschäfts- als auch Freizeitreisedienstleistungen anbietet. Das Unternehmen bietet verwaltete Geschäftsreiseprogramme (einschließlich Fürsorgepflicht, Risikomanagement, Ausgabenmanagement, Online-Buchungstools, Berichterstattung und individuelle Business Intelligence), Meetings und Incentives (komplettes Meetingmanagement, hybride/virtuelle Veranstaltungen, Incentive-Reisen und Gruppenbeschaffung) sowie Urlaubsdienstleistungen (Gruppenreisen, Zielhochzeiten, Kreuzfahrten, Luxus-/VIP-Reisen). Das Unternehmen legt außerdem Wert auf Lieferantenbeziehungen, Reisendenkommunikation, Onboarding und Kontoverwaltung sowie auf Initiativen zur sozialen Unternehmensverantwortung wie Fox IMPACT und das Toolkit gegen Menschenhandel.

Beschreibung

• Providing travel services for domestic, trans-border, and international itineraries • Counseling clients on efficient routes, lowest available airfares, and travel products/services • Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques • Anticipating client needs and acting on special requests • Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines • Consistent application of Fox World Travel best practices • Meeting and striving to exceed quality and productivity goals • Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients • Assisting with projects when required • Assisting customers with online booking tool questions and fulfilling online reservations • Processing exchanges, voids, and refunds for travelers • Maintaining working knowledge of airline practices, programs & operations • Maintaining working knowledge of vendor loyalty programs • Maintaining high level of competency on Travelport+/Smartpoint GDS • Extensive knowledge of destination geography • Providing specialized services to VIP clients • Acting as a role model to reinforce superior customer service and professionalism • Striving for continual improvement through training and constructive feedback, in addition to identifying process enhancements

🎯 Anforderungen

• 3-plus years related Business Travel experience OR equivalent combination of education and experience preferred • Exceptional customer service skills • The ability to work evenings, overnights, weekends, and holidays as scheduled • GDS proficiency required, Travelport+/Smartpoint preferred • Strong verbal and written communication, interpersonal and organizational skills • Friendly and professional demeanor • Skilled in usage of a personal computer and various software packages

🏖️ Vorteile

• Competitive wages • Flexible time off (vacation, sick, personal) • FAM Adventure Bucks to help you explore the world • Remote/hybrid work • A full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability • Tuition reimbursement • 401(k) contributions

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