Merchant Relationship Manager

🕒 vor 4 Monaten

🏄 California – Remote

🏄 California – Remote

💵 $85.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

FFB Bank

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🏦 Bankwesen

Banking

Die FFB Bank ist eine Finanzinstitution, die eine breite Palette von Bankdienstleistungen sowohl für private als auch geschäftliche Bedürfnisse anbietet. Zu ihren Dienstleistungen gehören Geschäftskonten und Sparkonten, gewerbliche Kredite, private Giro- und Sparkonten, Privatkredite und Kreditangebote sowie eine Vielzahl von Online- und Mobile-Banking-Optionen. Die Bank legt Wert auf eine kooperative und vertrauensvolle Beziehung zu ihren Kunden und strebt durch das Verständnis der Kunden jenseits ihrer Finanzberichte nach einem gemeinsamen Wachstum. Die FFB Bank ist stolz darauf, sowohl persönlichen Kundenservice als auch die Bequemlichkeit virtueller Bankdienstleistungen wie Händlerdienste, Online-Rechnungsauszahlung und Remote-Deposit-Capture zu bieten. Sie wurde mehrfach als eine der besten Banken in Zentral-Kalifornien ausgezeichnet, was die Zufriedenheit der Kunden und ihr Engagement für die Gemeinschaft unterstreicht.

Beschreibung

• The Territory Sales Manager is responsible for selling merchant services products to prospective and existing customers of FFB Bank. • The Territory Sales Manager will prospect their sales territory to acquire additional merchant services leads. • The Territory Sales Manager will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. • The Territory Sales Manager will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution. • Generates new leads through outbound calls, emails, networking, and in-person meetings. • Builds and maintains strong relationships with prospective and existing clients to drive long-term business. • Uses CRM systems to track interactions, update customer records, and manage pipeline activity. • Prepares proposals and performs sales presentations and product training at client locations. • Prepares client implementation documents. • Prepares and maintains client files. • Performs follow up with Merchant Services referrals from bank employees. • Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests. • Monitors portfolio reports (low volume, no activity, inventory record). • Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles). • Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity. • Performs periodic portfolio reviews to identify revenue opportunities. • Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making. • Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. • Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. • Positively represents the Bank through ethical conduct and community involvement. • Demonstrates an understanding of and commitment to EEO policies.

🎯 Anforderungen

• Bachelor’s degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related). • Minimum 3–5 years of related experience in banking, merchant services sales, or relevant industry required. • Demonstrated ability to cross-sell and explain all products and services with confidence and authority. • Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred. • Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution. • Experience with CRM's and Payment Gateways preferred. • Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required. • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees. • Strong organizational and time management abilities with attention to detail. • Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams. • Ability to take initiative and impact change within the Bank through consensus building and conflict resolution. • Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs. • Commitment to continuous learning and professional development to stay current with industry standards and best practices. • Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders. • Capable of managing multiple priorities and meeting deadlines in a dynamic environment. • Ability to work independently with minimal supervision and as part of a team. • Proven ability to adapt to changing priorities and procedures. • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

🏖️ Vorteile

• Medical, dental, and vision coverage • Life insurance • Paid vacation • 401(k) retirement plan • Training & development opportunities • Tuition reimbursement • Employee Assistance Program • Internal job postings and referral program