Senior Director, Pricing & Packaging

🕒 vor 1 Monat

🏄 California, Rhode Island, +3 weitere Bundesländer – Remote

🏄 California – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $215.000 - $230.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Direktor

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Gainsight

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

Gainsight ist ein führendes Unternehmen im Bereich Customer Success Plattformen, anerkannt im Gartner® Magic Quadrant 2024. Es bietet eine umfassende Produktpalette, die darauf ausgelegt ist, das Kundenengagement zu verbessern, die Kundenbindung zu steigern und das Unternehmenswachstum zu fördern. Die Plattform von Gainsight liefert KI-gestützte Echtzeiteinblicke in Kundeninteraktionen, ermöglicht digitale Strategien für den Customer Success und fördert die Nutzeradoption durch In-App-Interaktionen und Produktanalysen. Das Unternehmen hat das Ziel, Kundendaten zu konsolidieren, Geschäftsteams zu harmonisieren und effiziente Kundenkommunen zu schaffen. Mit einem Fokus auf die Skalierung von Kundenreisen mittels KI bei gleichzeitiger Beibehaltung menschlicher Elemente bedient Gainsight eine Vielzahl von Branchen mit seinen Lösungen für das Customer Success Management.

Beschreibung

• Own the end-to-end pricing and packaging strategy across Gainsight’s product suite by conducting analysis, modeling options, and making recommendations that align customer value, product adoption and market dynamics • Lead the transition from seat-based pricing toward usage-based or hybrid monetization models where appropriate • Develop long-term monetization strategies that support Gainsight’s product roadmap and AI-driven platform evolution • Present monetization performance and key pricing decisions to the board and Executive Leadership Team as needed • Partner cross-functionally with Product, Sales, RevOps and Finance to ensure monetization strategies are aligned with customer needs and company goals • Partner with and oversee deliverables from external pricing consultancies as needed • Lead pricing and packaging design for new products and launches in partnership with the product GMs • Design and evolve value metrics, tiering and packaging strategy, bundling, cross-sell and upsell motions and a cross-functional governance process • Conduct competitive research and market analysis to inform pricing strategy and GTM decisions, adapt pricing strategy to new agentic and usage-based models • Build and maintain financial models to forecast the impact of pricing and packaging changes, partnering with Finance to support business case development • Track and report on monetization KPIs, identifying areas of friction, opportunity, or optimization across pricing, adoption, and retention • Partner with RevOps on our CPQ transformation • Support acquisition integration from a pricing/packaging perspective by assessing commercial models and contributing to launch plans

🎯 Anforderungen

• 10+ years of experience in pricing strategy, business operations, or GTM strategy, ideally in B2B SaaS or technology • Strong analytical and financial modeling skills, comfortable in Excel/Sheets, and with BI tools (e.g., Sigma) • Experience conducting competitive and market research with the ability to turn insights into clear recommendations • Ability to communicate clearly and influence stakeholders across teams, from Product to Sales to Finance • Familiarity with SaaS business models, usage and outcome based pricing and product-led or AI-driven GTM strategies • Exceptional analytical and problem-solving skills • Ability to translate data insights into actionable pricing strategies • Strong executive communication and storytelling

🏖️ Vorteile

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset