Commercial Systems Operations Specialist – NEX, CPQ, CLM

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Switzerland Global Enterprise

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise ist die nationale Plattform, die Unternehmen in der Schweiz dabei unterstützt, ihre Produkte und Dienstleistungen auf internationalen Märkten zu vermarkten. Die Organisation bietet verschiedene Dienstleistungen, darunter Markteintrittsberatung, Vernetzungsmöglichkeiten und Informationen zu Handelsvorschriften, und unterstützt Schweizer Unternehmen dabei, weltweit erfolgreich zu expandieren und zu wachsen.

Beschreibung

• Own the delivery lifecycle of initiatives related to the Inquiry to Order tools (NEX/CPQ/CLM) • Execute detailed requirements gathering and documentation for platform enhancements and process changes while maintaining global stakeholder alignment • Create project plan with key deliverables and dates • Serve as the primary DT interface throughout development • Coordinate testing, validation, and user acceptance activities for new releases and fixes • Generate platform documentation and process support materials associated with rollout of major initiatives • Own launch management — go-live communications, training, manage hyper care period, monitor post-launch stability • Lead stabilization — manage post-launch punch list, confirm platform is stable, formally close out initiative and document lessons learned • Investigate operational issues and partner with technical teams to support resolution • Support incident triage, issue resolution, and follow-up on recurring defects or integration problems • Collaborate with business users to understand day-to-day operational needs and pain points

🎯 Anforderungen

• Bachelor’s degree or equivalent experience • Proven experience supporting Commercial Operations, Sales or related field • Relevant experience with CRM (NEX)/CPQ/CLM systems • Detail-oriented with strong project management instincts • Strong analytical and problem-solving skills • Comfortable in the IT development interface • Ability to document requirements, test changes, and support release implementation activities • Strong documentation and communication skills

🏖️ Vorteile

• medical • dental • vision • prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • 401(k) savings opportunity with company matching contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off