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Field Engineer – Team Lead

🔥 vor 7 Stunden

🇺🇸 Vereinigte Staaten – Remote

💵 $94.400 - $141.600 / Jahr

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🗣️🇺🇸🇬🇧 Englisch erforderlich

Woher diese Stelle stammt

Veröffentlicht auf der Karriereseite von GE HealthCare, nicht über eine Jobbörse

Von Remote Rocketship zum ersten Mal gesehen vor 7 Stunden

Noch offen auf der Website von GE HealthCare. Geprüft vor 39 Minuten.

Logo of GE HealthCare

GE HealthCare

10.000+ Mitarbeiter

Gegründet 1892

🏥 Gesundheitswesen

💊 Pharmazie

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare ist führend im Bereich Präzisionsversorgung und engagiert sich dafür, innovative Technologien und integrierte Lösungen bereitzustellen, die Gesundheitsdienste verbessern. Als eigenständiges Unternehmen konzentriert es sich auf Bildgebung, Ultraschall und Healthcare-IT und unterstützt medizinisches Fachpersonal. Durch fortschrittliche Medizintechnologien und personalisierte Versorgungslösungen werden Behandlungsergebnisse für Patientinnen und Patienten verbessert. Mit erheblichen Investitionen in Forschung und Entwicklung (F&E) will GE HealthCare das Gesundheitswesen transformieren, indem Krankenhäuser effizienter und Therapien präziser werden.

Beschreibung

• Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts • Ensure customer satisfaction and Service Excellence according to contract • Perform technical service work for up to 40% of the role • Use customer contract knowledge to ensure obligations are met • Prioritize service, assign personnel, and follow up on commitments • Mentor the team on technical, administrative, communications, and customer-relations matters • Facilitate change management throughout the team • Assist the Service Director with field-engineer workforce planning and deployment • Help drive operational metrics, including debrief delay, service-request closure, PM, FMI, and inventory • Contribute to performance-management activities • Share on-call or service-call escalation • Manage customer relationships at assigned sites • Ensure service quality through frequent customer contact and formal quality reviews • File expense, time, and service reports promptly and accurately • Track and analyze financial performance with the Service Director • Maintain approved parts inventory and manage vendor service delivery in compliance with GEHC policies • Maintain technical knowledge of current standards for safe, effective use of medical equipment • Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements • Complete one site safety inspection per month • Ensure test equipment is tracked and 100% calibrated on time • Identify and immediately report customer quality or compliance concerns to the Quality Organization

🎯 Anforderungen

• Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment, or high school diploma/GED and 8 years of relevant experience • Advanced technical capabilities including troubleshooting, repair, and installation • Must have and maintain a valid Driver’s License • Experience with Web applications and Microsoft suite of products • Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Ability to manage multiple, competing priorities while maintaining customer satisfaction • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity • Must complete applicable quality and compliance training • Must comply with GEHC quality, safety, regulatory, and documentation requirements

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Relocation assistance not provided • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)

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