Principal Product Manager – Access Control

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🕒 vor 14 Tagen

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $158.800 - $279.200 / Jahr

⏰ Vollzeit

🔴 Experte

✅ Produktmanager

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Genesys

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1990

💼 Beratung

🏥 Gesundheitswesen

🛡️ Versicherung

Consulting • Healthcare • Insurance

Genesys ist ein führender Anbieter von KI-gestützten Experience-Orchestration-Lösungen, die darauf ausgelegt sind, personalisierte Erlebnisse in großem Maßstab bereitzustellen. Zum Portfolio gehören umfassende Contact-Center-Software, Lösungen für Workforce Engagement Management sowie eine offene Plattform mit Cloud-Architektur. Die Plattformen Genesys Cloud CX und EX optimieren mithilfe intelligenter Automatisierung und eingebetteter KI sowohl das Kunden- als auch das Mitarbeitererlebnis und ermöglichen nahtlose Interaktionen über jeden Kanal. Mit einem Fokus auf Branchen wie Banking, Gesundheitswesen, Einzelhandel, Versicherungen und den öffentlichen Sektor unterstützt Genesys Organisationen dabei, die Landschaft der Kunden- und Mitarbeiterinteraktionen zu transformieren. Darüber hinaus bietet der AppFoundry Marketplace vorintegrierte Anwendungen zur Erweiterung der Plattformfunktionen.

Beschreibung

• Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud. • Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences. • Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers. • Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers. • Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks. • Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration. • Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions. • Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls. • Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities. • Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product. • Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption. • Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends.

🎯 Anforderungen

• 8+ years of product management experience, with significant experience delivering enterprise SaaS or cloud platform capabilities. • Proven track record of defining and delivering complex platform products that require cross-functional collaboration across engineering, security, compliance, UX, and business stakeholders. • Must have relevant experience with access control concepts and enterprise authorization models such as RBAC, ABAC, identity and access management, governance, or enterprise administration, preferably within a SaaS vendor or highly relevant enterprise platform role. • Strong technical aptitude with the ability to work effectively with architects and engineering teams on platform-scale systems and APIs. • Experience balancing customer usability with enterprise-grade security and governance requirements. • Strong analytical and strategic thinking skills with the ability to define product strategy using customer insights, market trends, and business objectives. • Excellent communication and stakeholder management skills, including the ability to influence executive leadership and align distributed teams. • Demonstrated ability to lead initiatives in fast-paced, ambiguous environments with multiple dependencies. • Passion for creating intuitive administrative and governance experiences that improve customer outcomes.

🏖️ Vorteile

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments