Senior Trust and Safety Manager

🕒 vor 1 Tag

🇺🇸 Vereinigte Staaten – Remote

💵 $110.000 - $140.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Getlabs

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🏥 Gesundheitswesen

⚕️ Krankenversicherung

💊 Pharmazie

💰 €20.000.000 Series A im 2022-02

Healthcare • Healthcare Insurance • Pharmaceuticals

Getlabs ist eine führende Plattform für Diagnostik zu Hause und bietet Patienten eine bequeme Lösung, um medizinische Laboruntersuchungen, Vitalwerte und erweiterte Diagnostik direkt zu Hause durchführen zu lassen. Durch den Einsatz mobiler Phlebotomisten arbeitet Getlabs mit Gesundheitsorganisationen zusammen, um die Patientenadhärenz zu verbessern und Versorgungslücken mit bundesweiter Verfügbarkeit zu schließen. Patienten können Termine für Hausbesuche buchen, bei denen Getlabs-Spezialisten Proben entnehmen und diese zur Analyse an führende Labore wie Labcorp und Quest senden. Dieser Service bietet eine komfortable und effiziente Alternative zu traditionellen Laborbesuchen, verbessert die Patientenerfahrung und lässt sich nahtlos in bestehende Gesundheitsabläufe integrieren.

Beschreibung

• Run discovery, map incident history and field-reported issues, identify risks and blind spots, define Trust & Safety scope, and deliver a leadership-ready program proposal • Own the Trust & Safety roadmap, including fixes, initiatives, launch dates, training milestones, and continuing education • Author and maintain policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident reviews • Source, evaluate, pilot, deploy, and manage adoption of safety solutions such as body cameras, panic buttons, and pre-shift vehicle checks • Build and run field education through huddles, lunch and learns, in-app content, written materials, and audio • Partner with Legal and Privacy on recording, monitoring, patient identification, and data collection programs • Serve as the escalation point for serious incidents and coordinate responses across People, Field Operations, Clinical, and Legal • Define and report metrics including incident rate and severity, response time, training completion and engagement, workers’ compensation claims, and renewal outcomes

🎯 Anforderungen

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations • 2+ years owning programs or leading people • Experience supporting a distributed, in-person workforce • Track record of building a function from zero • Working knowledge of workplace safety and incident management, including injury response, investigation practices, OSHA recordkeeping, and workers’ compensation • Experience partnering with Legal and Privacy on recording, employee monitoring, or PII/PHI handling • Excellent written communication for policies, executive memos, and field-facing training modules • Ability to drive adoption among frontline employees and earn trust with field teams • Highly organized, self-directed, and comfortable managing roadmaps with many dependencies • Genuine care for people • Nice to have: healthcare, home health, mobile phlebotomy, field services, or logistics experience • Nice to have: familiarity with lone-worker safety technology • Nice to have: CSP, ASP, or OHST certifications, or formal de-escalation and crisis intervention training • Nice to have: education library or LMS curriculum experience • Nice to have: multi-state employment law exposure

🏖️ Vorteile

• Competitive salary (110K-140K) • Valuable stock option plan • Medical, dental and vision insurance options • Flexible and unlimited vacation • Dynamic work environment • Team of talented, ambitious and fun-to-work-with colleagues