Account Manager

🕒 vor 4 Monaten

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Port IO

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51 - 200 Mitarbeiter

💰 Series B im 2024-10

Wir haben jahrzehntelange Erfahrung im Bereich DevOps mit tausenden Stunden Forschung kombiniert, um das Entwicklererlebnis, wie es die Welt heute sieht, zu transformieren. Beginnend mit dem Aufbau des Developer-Portals, das alle zusammenbringt, und fortschreitend als Vorreiter im Entwicklererlebnis. Treten Sie unserer Community auf Slack bei, um sich mit Ihren Kollegen über DevEx auszutauschen und unsere Roadmap zu beeinflussen: https://www.getport.io/community

Beschreibung

• Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR). • Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations. • Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs. • Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews. • Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies. • Translate product usage and outcomes into clear business value tied to commercial outcomes. • Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience. • Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

🎯 Anforderungen

• 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments. • Spanish Fluency is a must. • Additional fluency in Portuguese is a major plus. • Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR. • Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements. • Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline. • Strong executive presence with the ability to influence economic buyers and senior stakeholders. • Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. • Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.

🏖️ Vorteile

• Health insurance • Professional development • Flexible work arrangements