Field Service Engineer

🕒 vor 6 Tagen

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🔧 Serviceingenieur

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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GLORY

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5001 - 10000 Mitarbeiter

💳 Fintech

🛒 Einzelhandel

🎮 Gaming

Fintech • Retail • Gaming

GLORY ist ein weltweit führender Anbieter von Bargeldtechnologielösungen und bietet innovative Dienstleistungen, die Bargeldprozesse in verschiedenen Sektoren, einschließlich Finanzinstitute, Einzelhandel, Glücksspiel und Werttransporte, automatisieren. Mit einem Fokus auf Effizienzsteigerung, Sicherheit und Kundenservice entwirft GLORY maßgeschneiderte Lösungen für das Bargeldhandling am Point-of-Sale, in Bargeldzentren und entlang der gesamten Einzelhandels-Bargeldkette. Ihre Produktpalette reicht von Bargeldrecyclern und SB-Kiosken bis hin zu umfassenden Bargeldmanagementsystemen, die darauf abzielen, Bargeld-Workflows zu optimieren und die Geschäftsleistung zu verbessern.

Beschreibung

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. • Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). • Carry out preventative maintenance to reduce downtime and improve reliability. • Provide clear customer updates and set expectations during service activity. • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. • You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.

🎯 Anforderungen

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). • Strong fault-finding ability across electro-mechanical systems. • Confident using a Windows laptop for diagnostics, reporting, and communication. • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. • Excellent customer service and communication skills (written and verbal). • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller • Full UK driving licence. • Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. • Experience adhering to SLAs and managing high‑priority callouts. • Understanding of health & safety in the field (risk awareness, safe working, customer site standards). • Experience with hardware/software upgrades, device configuration, or remote support tools. • Coaching/mentoring ability (supporting less experienced engineers).

🏖️ Vorteile

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company vehicle that is available for private use • Tools and parts support • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount