Site Reliability Engineer – Level 3

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🕒 vor 29 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⛑ DevOps- und Site Reliability Engineer (SRE)

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Granicus

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1999

🏛️ Regierung

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus ist ein technologieorientiertes Unternehmen mit Schwerpunkt auf den öffentlichen Sektor, das eine Government Experience Cloud und eine Reihe digitaler Dienstleistungen für lokale, staatliche, föderale, Bildungs- und Sonderbehörden anbietet. Zu seinen Produkten gehören Plattformen für Engagement und Kommunikation, Service- und Betriebslösungen (für Genehmigungen, Lizenzen, Aufzeichnungen, 311/Serviceanfragen), Sitzungs- und Agenda-Management, Websites/CMS, Compliance-Tools sowie ein KI-gestützter Government Experience Agent, um einen 24/7-Self-Service bereitzustellen. Granicus unterstützt Organisationen im öffentlichen Sektor dabei, den Service zu modernisieren, die Bürgerbeteiligung zu steigern, Arbeitsabläufe zu automatisieren und die Betriebseffizienz zu verbessern.

Beschreibung

• Provide production support on a shift according to the team on-call roster • Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support • Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure • Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention • Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence • System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance • Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes • Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team • Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth • Security: Implement and adhere to security best practices to protect our systems and data

🎯 Anforderungen

• 5+ years of experience in site reliability engineering, system administration, or a similar role • Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud) • Experience with scripting languages such as Python, Bash, or Ruby • Bachelor's or postgraduate degree in computer science, Information Technology, or a related field, or equivalent practical experience • Familiarity with AI/ML operations, including model lifecycle management, vector databases, and inference performance tuning • Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud) • Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++) • Advanced knowledge of monitoring and logging tools like Elastic (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders • Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives • Relevant certifications such as AWS Certified DevOps Engineer, AWS Certified Machine Learning – Specialty, Google Cloud Professional DevOps Engineer, or similar are a plus.

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options