Workflow & Systems Engineer, Operations

🕒 vor 22 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $65.000 - $85.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

⚙️ Systemingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Group 1001

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

💸 Finanzen

📚 Bildung

Finance • Insurance • Education

Group 1001 ist ein Kollektiv, das sich darauf konzentriert, Unternehmen und Gemeinschaften durch innovative Finanzlösungen und strategische Partnerschaften zu stärken. Das Unternehmen bietet einfache und zugängliche Versicherungs- und Rentenprodukte an, die Individuen helfen sollen, ihre Ersparnisse zu verwalten und zu vermehren. Ihre Online-Investmentplattform bietet den Nutzern eine digitale Möglichkeit, ihre finanzielle Zukunft zu kontrollieren. Group 1001 investiert auch in Partnerschaften, die die Entwicklung der Gemeinschaft durch Bildung und Sport fördern. Mit einer technologiegetriebenen Kultur transformieren sie die Versicherungsbranche und helfen Gemeinschaften zu gedeihen.

Beschreibung

• Own the design, configuration, and continuous improvement of Zendesk workflows, automations, and agent experience • Drive towards zero-touch processing by identifying manual intervention points and engineering automated solutions to eliminate them • Identify, evaluate, and implement AI and automation opportunities that reduce toil, improve quality, and scale operations — including evaluating and leveraging third-party applications and marketplace integrations to streamline operations • Build and own operational dashboards and reporting frameworks that provide leadership visibility into workflow performance, bottlenecks, automation impact, and opportunities for improvement • Partner with IT/Engineering on platform integrations and cross-platform needs, serving as the operations subject matter expert for requirements, testing, and acceptance • Bridge business stakeholders and technical teams by gathering requirements, scoping solutions, and translating operational needs into actionable configurations • Champion a culture of continuous process improvement, constantly evaluating how workflows can be made more efficient, more automated, and closer to straight-through processing

🎯 Anforderungen

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field • 2+ years of experience in a business analyst, workflow analyst, systems administrator, or operations technology role • Zendesk administration experience — configuration of triggers, automations, macros, routing, SLAs, and reporting (Explore) • Demonstrated interest or hands-on experience with AI tools, automation platforms, or process automation • Strong analytical skills with logical thinking and process orientation • Excellent communication, documentation, and organizational skills • Microsoft Office proficiency (Excel in particular) • Ability to manage multiple projects and work cross-functionally.

🏖️ Vorteile

• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. • Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. • All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. • Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.