EAP Care Manager

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🕒 vor 3 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $28 - $35 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

👔 Manager

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Health Advocate

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

⚕️ Krankenversicherung

Healthcare Insurance

Health Advocate ist ein Unternehmen, das sich darauf spezialisiert hat, Organisationen und deren Mitglieder im Gesundheitswesen zu unterstützen. Durch eine Kombination aus persönlicher Unterstützung, Daten und Technologie bieten sie einen ganzheitlichen Ansatz zur Verbesserung der Gesundheitsergebnisse, Reduzierung von Fehlzeiten und Präsentismus sowie zur Senkung der Kosten. Ihre Dienstleistungen umfassen Gesundheitsberatung und -navigation, klinisches Pflegemanagement, Unterstützung der emotionalen Gesundheit und personalisierte Wohlfühlprogramme. Health Advocate betreut über 12. 500 Organisationen und bietet Unterstützung rund um die Uhr in über 250 Sprachen an, wobei die Einhaltung von HIPAA und die NCQA-Zertifizierung gewährleistet sind.

Beschreibung

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue. • Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use. • Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence. • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated. • Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals. • Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate. • May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality. • May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite. • Document all interactions and activities accurately and timely in the electronic case management system. • Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations. • Participate in individual supervision, team meetings, and case consultation. • Collaborate effectively with colleagues to ensure high-quality member care. • Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities. • Complete required trainings and maintain competency in EAP protocols and procedures. • Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

🎯 Anforderungen

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field. • Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings. • Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential. • Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems. • Strong cultural competence and ability to work effectively with diverse populations across workplace settings. • Excellent organizational skills and ability to complete timely, accurate clinical documentation.

🏖️ Vorteile

• Health insurance • Professional development