Staff Product Engineer

🕒 vor 25 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Help Scout

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2011

☁️ SaaS

SaaS • Customer Support

Help Scout ist eine Kundenservice-Plattform, die eine Vielzahl von Tools bietet, um Teams zu stärken und das Kundenerlebnis zu verbessern. Die Plattform umfasst Funktionen wie ein gemeinsames Postfach, Live-Chat, eine Selbstbedienungs-Wissensdatenbank und proaktive Nachrichten, um Teams dabei zu helfen, personalisierten und effizienten Support zu bieten. Help Scout betont die Bedeutung eines persönlichen Ansatzes im Kundenservice und integriert KI-Tools unterstützend, ohne die Kundenerfahrung von der KI dominieren zu lassen. Es bedient eine Vielzahl von Branchen mit dem Fokus, herausragenden Support zu leisten, bei dem sowohl das Team als auch der Kunde im Mittelpunkt stehen.

Beschreibung

• Ship customer-facing AI features across the full stack. Build the experience and what's behind it — LLM-backed flows, retrieval (RAG) and embeddings, and agentic tool-calling — through to a fast, accessible, well-crafted UI. • Treat AI output as something you verify, not assume. Build evaluations, guardrails, and monitoring into AI features so quality is measurable and holds up in production. • Sweat the front-end craft. • Stay close to customers. Join customer calls when more context is needed to design the right solution, participate in a support escalation rotation, and watch session recordings on the features you own. • Own outcomes, not just output. • Co-author the solution. PMs own strategy and sequencing; you bring the judgment and craft for how solutions actually get built. • Own production readiness from the start.

🎯 Anforderungen

• You're a strong, full-stack-capable engineer with a frontend center of gravity. • You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half. • You've built real things with LLMs — not just prototypes. • You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production. • You hold a high bar for AI quality. • You're genuinely fluent with AI coding tools and treat them as part of your craft. • You're customer-fluent. • You own outcomes. • You take real ownership of the full development lifecycle. • You communicate clearly in writing and in conversation.

🏖️ Vorteile

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.