Engineering Applications Lead

đź•’ vor 1 Monat

🌵 Arizona, Colorado, +5 weitere Bundesländer – Remote

infoinfo

⏰ Vollzeit

đźź  Senior

đź–Ą Softwareentwickler

đź‘» Geisterscore 19%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Henderson Engineers

Henderson Engineers

501 - 1000 Mitarbeiter

GegrĂĽndet 1970

🏗️ Bauwesen

đź’Ľ Beratung

🤝 B2B

Construction • Consulting • B2B

Henderson Engineers ist ein national tätiges, mitarbeitergeführtes Unternehmen für Gebäudesystemdesign, das umfassende Ingenieur- und Beratungsdienstleistungen für Gebäude und Einrichtungen bietet. Sie bieten mechanische, elektrische und sanitäre Planung, Brandschutz & Sicherheitstechnik, Kältetechnik, Telekommunikation, Sicherheit, Akustik, Energiemodellierung, ingenieurgeführtes Design-Build und strategische Beratung über verschiedene Marktsektoren wie Unternehmen, Gemeinwesen, Lebensmittel- & Vertrieb, Gesundheitswesen, Einzelhandel und Veranstaltungsorte hinweg an. Das Unternehmen legt besonderen Wert auf nachhaltiges Design, kritische Systeme (z. B. widerstandsfähige Rechenzentren und Notstromaggregate), Qualitätskontrolle und einen integrierten Ansatz, um Gebäude von der Planung bis zur Fertigstellung zum Leben zu erwecken.

Beschreibung

• Own the operational health and service delivery model for the engineering applications portfolio • Establish support processes, service expectations, escalation paths, and operating rhythms • Partner with Engineering, IT, and business stakeholders to define priorities and manage trade-offs • Monitor service performance, recurring issues, portfolio risks, and service metrics • Coordinate response, escalation, communication, and resolution for major application issues • Establish incident, problem, and change management practices • Drive root-cause analysis and corrective actions for recurring issues • Balance production support with maintenance, upgrades, and continuous improvement • Maintain documentation for support procedures, known issues, releases, and dependencies • Oversee application lifecycle management, including version planning, patching, upgrades, compatibility reviews, and retirement planning • Coordinate release calendars, testing readiness, deployment planning, and change communications • Manage vendor support cases, product issues, roadmaps, licensing considerations, and upgrade dependencies • Govern applications in alignment with enterprise technology, security, and support standards • Evaluate enhancements and configuration options while maintaining supportability • Lead intake and prioritization of requests, enhancements, defects, and operational improvements • Translate stakeholder needs into a prioritized backlog with timelines and ownership • Coordinate improvement efforts across specialists, enterprise applications teams, vendors, and technical teams • Drive improvements that reduce support burden and improve user experience, consistency, and reliability • Report priorities, progress, risks, and dependencies to leadership and stakeholders • Lead and develop assigned engineering application resources through workload management, coaching, goal setting, feedback, and capability development • Establish role expectations, support responsibilities, and team operating rhythms • Foster accountability, responsiveness, collaboration, and continuous improvement • Help shape future organization design and resourcing needs

🎯 Anforderungen

• Bachelor’s degree in engineering, information systems, computer science, construction technology, or a related field required • Equivalent years of experience may be considered in lieu of degree • 7+ years of experience supporting, administering, or managing engineering/design applications in architecture, engineering, construction, or a related environment required • Strong working knowledge of Revit, AutoCAD, Navisworks, BIM 360, Autodesk Construction Cloud (ACC), Forma, or similar ecosystems required • Experience with application lifecycle management, including upgrades, version control, release planning, issue resolution, and operational support required • Experience managing stakeholder priorities, vendor relationships, and cross-functional coordination across business and technology teams required • Experience leading or coordinating support processes, service improvements, and platform governance required • Experience with software configuration, plug-in management, environment standards, and compatibility considerations across engineering platforms required • Prior people leadership or team coordination experience preferred • Strong communication, documentation, prioritization, and organizational skills required • Experience with incident, problem, and change management practices preferred • Experience with automation tools, APIs, scripting, or engineering platform customizations preferred

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