Renewals Manager

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Hightouch

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch ist eine modulare Kundendatenplattform (CDP), die Marketing-Teams befähigt, Kampagnen mithilfe von Kundendaten und KI-Entscheidungen zu personalisieren und zu optimieren. Basierend auf Ihrem Datenlager ermöglicht Hightouch Echtzeit-Personalisierung, Zielgruppensegmentierung und Kampagnen-Orchestrierung, ohne dass Sie Code schreiben müssen. Die Plattform integriert sich mit über 200 Tools und verwandelt Dateninfrastruktur in umsetzbare Erkenntnisse für Marketing-, Werbe- und Datenteams. Hightouch ermöglicht es Organisationen, die Kontrolle über ihre Daten zu behalten und bietet fortschrittliche Funktionen wie Zielgruppenansprache und Conversion-Tracking zur Verbesserung der Werbe-Reichweite und Kampagnenleistung.

Beschreibung

• We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account • Driving the qualification, quoting, and Salesforce processes to bring renewals to a close • Identify customer needs and demonstrate account management capabilities to guide renewal closure • Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust • Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Leverage customer data and behavior to assess the health of each renewal • Support customer conversations around renewal readiness, timing, and general customer procurement inquiries • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal

🎯 Anforderungen

• 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings • Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories • Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed • Excellent customer management skills; including sales, account management, and customer service • Personal initiative to identify areas of process improvement and efficiency • Must be a self-starter with the ability to work independently and in a team environment • Strong level of urgency, organization and prioritization skills • Strong process management, financial acumen and contractual engineering skills • Ability to react and adapt to potential rapid shifts in priorities • Exceptional verbal and written communication skills • Strong work ethic and quota achievement • We need your unique perspective for our continued innovation and success.

🏖️ Vorteile

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