Quality Assurance Manager

🕒 vor 1 Monat

⛰️ Colorado, New Mexico, +2 weitere Bundesländer – Remote

⛰️ Colorado – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote ⛷️ Utah – Remote

💵 $77.500 - $110.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🔧 QA-Ingenieur (Qualitätssicherung)

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Hilton

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10.000+ Mitarbeiter

Gegründet 1919

🏨 Gastgewerbe

✈️ Reisen

Hospitality • Travel

Hilton ist ein globales Gastgewerbeunternehmen, das ein großes Portfolio von Hotels und Resorts in Amerika, Europa, dem Nahen Osten, Afrika und dem asiatisch-pazifischen Raum besitzt, betreibt und als Franchisegeber auftritt. Die bereitgestellten Informationen konzentrieren sich auf Karrieren und Ressourcen für Mitarbeitende – und betonen dabei Hotel-, Unternehmens- und Studenten-/Frühkarriere-Wege, Leistungen, Standorte und mehrsprachige Unterstützung – und spiegeln Hiltons Rolle als internationaler Arbeitgeber in der Beherbergungs- und Gästeservices-Branche wider. Das Kerngeschäft von Hilton besteht darin, weltweit Unterkünfte, Gästeerlebnisse und Dienstleistungen im Gastgewerbe bereitzustellen.

Beschreibung

• Perform routine Quality Assurance evaluations. • Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards. • Navigate complex situations with a solutions-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations. • Address inquiries and communications made internally, both verbally and in written communications. • Participate in Consistency exercises. • Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals. • Participate in activities outside of QA to gain a better knowledge of other departments. • Work with senior leaders and property teams to foster positive, productive relationships. • Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans. • Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success. • Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

🎯 Anforderungen

• Five (5) years of management experience in Hotel Operations • Three (3) years of experience as a General Manager, Executive Committee Member, or Director • Valid Driver's license • Travel 90% of the time • It would be useful if you have: • - BA/BS Bachelor's Degree • - Fluency in a foreign language • - Food Safety certification • - Proficient in Microsoft Office products • - Working knowledge of product replacement cycles, renovations and physical upgrades • - Problem resolution and consulting skills to mitigate potential conflicts/issues • - Current resident in the states of Colorado, New Mexico, Oklahoma, Utah

🏖️ Vorteile

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered • Financial security for your future – Our retirement plans make it easier to save for what's next