Director of Training – QA

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Honeydew Health

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11 - 50 Mitarbeiter

🏥 Gesundheitswesen

⚕️ Krankenversicherung

🛒 Einzelhandel

Healthcare • Healthcare Insurance • Retail

Honeydew Health ist eine Telemedizin-Plattform, die sich auf den Zugang zu dermatologischer Versorgung spezialisiert hat und sich auf die Behandlung von Hauterkrankungen wie Akne und Ekzemen konzentriert. Durch virtuelle Konsultationen mit zertifizierten Dermatologieanbietern bieten sie personalisierte Behandlungspläne an, die verschreibungspflichtige Medikamente, topische Cremes und kontinuierliche Unterstützung umfassen können. Mit dem Engagement, wirksame Hautbehandlungen zugänglicher zu machen, bietet Honeydew ein bequemes Online-Erlebnis, einschließlich Terminen am selben Tag und kostenlosem Versand von Rezepten.

Beschreibung

• Architect and continuously evolve Honeydew’s operational onboarding programs across all frontline roles • Design structured 30-60-90 day ramp plans with measurable performance milestones and clear pass/fail checkpoints • Develop competency frameworks that clearly define expectations at every level • Build certification programs to ensure readiness before handling complex patient cases • Create advanced skills tracks for escalations, service recovery, and complex patient coordination • Design scalable learning content including playbooks, Loom libraries, scenario-based simulations, and decision frameworks, and micro-learning modules • Establish a continuous education cadence tied to product updates, regulatory changes, and process improvements • Implement leadership development training for Team Leads and emerging managers • Partner with Provider Operations to ensure alignment between administrative training and clinical expectations • Build coaching frameworks that equip Team Leads to deliver consistent, structured development conversations rooted in observed performance data • Own training metrics including ramp speed, QA lift post-training, knowledge retention rates, and employee readiness confidence. • Build and oversee Honeydew’s enterprise-wide QA program across all operational teams • Develop standardized QA scorecards aligned to patient experience, documentation accuracy, compliance, and efficiency • Lead calibration sessions to ensure consistent scoring across managers and feed patterns into structure training interventions • Conduct root cause analysis on recurring escalations and operational breakdowns, translating findings into new training content • Identify systemic performance trends and translate QA findings into targeted training interventions. • Partner with leadership to define performance thresholds and accountability frameworks • Present monthly quality and learning performance dashboards to executive leadership • Build and manage a high-performing Training & QA team. • Implement learning management systems or structured tracking tools to scale content delivery. • Ensure all training materials remain current, compliant, and aligned with evolving business needs. • Embed training into workforce planning and hiring strategy. • Serve as the organizational expert on workforce capability and operational consistency.

🎯 Anforderungen

• 5+ years in learning & development, quality assurance, or workforce performance leadership • Demonstrated experience building structured onboarding and training programs from the ground up • Experience leading or designing QA frameworks with measurable KPIs • Proven ability to tie training programs to performance outcomes • Experience leading managers or senior ICs • Strong data fluency and comfort building or interpreting performance dashboards • Deep understanding of compliance, documentation standards, and regulatory risk in healthcare environments

🏖️ Vorteile

• Full remote flexibility • Direct impact you can measure • Ability to grow within the company • $100 monthly tech stipend • Free Honeydew membership • Direct access to new dermatology treatments • 20% off Honeydew products • Bi-monthly get togethers • Peer-to-peer recognition through Motivosity • Health insurance & HSA match • 401(k) retirement savings with employer match • Unlimited time off