Senior Account Manager – Strategic Accounts

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🕒 vor 4 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

💰 Account Manager

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Hospitality Solutions

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

☁️ SaaS

🤝 B2B

SaaS • B2B

Hospitality Solutions ist ein Technologieunternehmen im Gastgewerbe, das eine integrierte SaaS-Plattform für Hotels anbietet. Diese kombiniert Buchungsmaschinen, zentrale Reservierungssysteme, GDS/OTA-Distribution, Zahlungen, Einzelhandel, digitales Marketing, Sprach-/Reservierungsdienste und Gästeinformationen. Die Plattform hilft Hotelbetreibern, die Verteilung auszubauen, den Umsatz zu maximieren, personalisierte Gästeerfahrungen zu schaffen und die Abläufe kanalübergreifend zu optimieren.

Beschreibung

• Own and continuously deepen the commercial relationship across each account in your portfolio, maintaining active engagement at both the executive and operational level • Build trusted partnerships with the most senior distribution, revenue, and commercial leaders within your accounts, positioning Aven as a strategic partner in their long-term technology and revenue strategy • Develop a thorough understanding of each customer's business model, competitive environment, ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful commercial conversations • Maintain a consistent presence within your accounts, including regular on-site engagement, that reinforces Aven's commitment to the relationship and keeps you ahead of emerging risks and opportunities • Own the full commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract management • Develop and execute a strategic account plan for each customer that defines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizon • Identify and pursue opportunities to grow Aven's share of wallet within each account through new product attachment, expanded distribution scope, and deeper platform utilization • Plan and lead high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the commercial relationship and demonstrate Aven's value with clarity and authority • Develop and deliver compelling, executive-ready presentations that connect Aven's capabilities to the specific revenue and distribution priorities of each customer • Partner with the Customer Success Manager aligned to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performance

🎯 Anforderungen

• Minimum 5 years of strategic account management experience in the hospitality technology industry, with a demonstrated track record of managing complex, high-value customer relationships • Proven track record of meeting or exceeding revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accounts • Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation • Exceptional presentation and communication skills, with the ability to develop and deliver executive-level narratives that are compelling, concise, and commercially grounded • Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders • Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation • Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies • Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads • Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions • Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education

🏖️ Vorteile

• Very competitive compensation • Generous Paid Time Off (25 PTO days) • 8 Hours of Volunteer Time Off (VTO) • Comprehensive medical, dental and Wellness Program • 12 weeks paid parental leave • Flexible working arrangements • Formal and informal reward, recognition and acknowledgement programs • Lots of fun and engaging employee development events