Senior Program Manager, Professional Services

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🕒 vor 22 Tagen

☕ Washington – Remote

☕ Washington – Remote

💵 $140.000 - $190.000 / Jahr

⏰ Vollzeit

🟠 Senior

📋 Programmmanager

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iCert Global

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

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☁️ SaaS

🤝 B2B

Education • SaaS • B2B

iCert Global ist ein Anbieter von professionellen Zertifizierungsschulungen, der eine Vielzahl von Kursen in verschiedenen Bereichen anbietet, darunter Projektmanagement, Business Analysis, IT-Service-Management, agile und Scrum-Strategien, Qualitätsmanagement, Cloud-Technologie und Cybersicherheit. Das Unternehmen bietet von Lehrern geleitete Online-Kurse, E-Learning-Optionen und Unternehmensschulungsprogramme an, die darauf abzielen, Einzelpersonen und Unternehmen zu stärken. Durch weltweit anerkannte Zertifizierungskurse möchte iCert Global Lernenden helfen, ihre Karrieren voranzutreiben und in einem sich schnell entwickelnden Arbeitsmarkt wettbewerbsfähig zu bleiben.

Beschreibung

• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies. • Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives. • Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments. • Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction. • Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations). • Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution. • Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders. • Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence). • Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems. • Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.

🎯 Anforderungen

• Bachelor’s degree in Business, Computer Science, Information Systems, or related discipline. • MBA, PMP, PgMP, or Agile certification preferred. • 15+ years of professional experience, including at least 6–8 years managing complex enterprise SaaS or technology transformation programs. • Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics). • Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions. • Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings. • Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions. • Advanced program management, governance, and enterprise stakeholder engagement capabilities. • Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences. • Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions. • Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models). • Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements.

🏖️ Vorteile

• Robust medical (physical & mental vision and dental benefits) • Employee assistance program (EAP) • Equity (RSUs) and shared ownership in the company • Generous 401K match • Flexible work environment • Paid maternity and paternity leave • Generous holiday and PTO program • CaaS (coaching as a service) • Annual personal development allowance • 7 Days for Humanity – 7 paid volunteer days annually • Global and regional DEIB steering committees, employee resource groups (ERGs) • Global DEIB training programs and guest speakers throughout the year