AI Patient Access Specialist

🕒 vor 3 Monaten

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Infinitus Systems, Inc.

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🤖 Künstliche Intelligenz

⚕️ Krankenversicherung

☁️ SaaS

💰 €30.000.000 Series B im 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

<Infinitus Systems, Inc. > ist eine sicherheitsorientierte Sprach-AI-Plattform im Gesundheitswesen, die Telefonanrufe an Patienten, Kostenträger und Leistungserbringer automatisiert. Dabei werden AI-Agenten, Co-Piloten und Integrationen genutzt, um klinische und administrative Kommunikation zu bewältigen. Das Unternehmen bietet eine SaaS-Sprach-AI-Plattform mit API-Integrationen sowie einer auf das Gesundheitswesen zugeschnittenen Modellarchitektur und Wissensgrafik an, um Gesundheitssysteme, Kostenträger, Spezialapotheken, Labore und pharmazeutische Partner bei der Verbesserung von Effizienz, Genauigkeit und Patientenergebnissen zu unterstützen.

Beschreibung

• Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform. • Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy. • Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions. • Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers. • Identify, document, and submit Adverse Events during interaction with callers and/or received documentation. • Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle. • Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.

🎯 Anforderungen

• Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred. • Comfortable learning and operating new, proprietary software programs with high speed and precision. • Strong written and verbal communication skills; ability to explain complex insurance concepts clearly. • Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI). • Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks. • Experience in a high-volume Call Center environment. • Previous experience as a Case Manager or Reimbursement Specialist. • 1–2 years of Customer Service or Sales experience.

🏖️ Vorteile

• Comprehensive Health, Vision, and Dental insurance. • 401(k) plan options. • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture