Senior Key Account Manager, Enterprise

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Instinct Science

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

⚕️ Krankenversicherung

🏢 Unternehmen

💰 Venture Round im 2022-11

Healthcare Insurance • Software • Enterprise

Instinct Science ist ein Unternehmen, das sich auf modernste Veterinärsoftware spezialisiert hat, die darauf abzielt, die Betriebseffizienz und Patientenversorgung der führenden Tierkliniken weltweit zu verbessern. Im Kern bietet Instinct eine elektronische Patientenakte (EPA) Plattform, die digitale Behandlungsblätter integriert, Arbeitsabläufe optimiert und Fehler reduziert. Die Software bedient Notfall- und Fachkliniken, Unternehmensgruppen sowie universitäre Lehrzentren und bietet Funktionen wie automatisierte Abrechnung, Medikamentenrechner, Warnungen zur Patientensicherheit und krankenhausweite Kommunikationsboards. Gegründet von Veterinärprofis, verpflichtet sich Instinct dazu, intuitive und maßgeschneiderte Lösungen für moderne veterinärmedizinische Praxen zu schaffen, mit dem ultimativen Ziel, die Patientenergebnisse zu verbessern und die Effizienz des Personals zu steigern.

Beschreibung

• Own a portfolio of Instinct's highest-value enterprise accounts — corporate groups, multi-location organizations, health systems, and strategic anchor clients • Serve as the senior executive point of contact, building deep relationships with C-suite and VP-level stakeholders across each account • Develop and execute multi-year account plans that drive expansion, reduce churn risk, and position Instinct as a long-term strategic partner • Monitor account health signals and intervene proactively to protect and grow net revenue retention (NRR) • Lead contract renewals and commercial renegotiations with confidence; protect pricing integrity while delivering clear ROI narratives • Act as the internal voice of the enterprise customer — synthesizing feedback and advocating for product, support, and operational resources across the organization • Partner closely with the VP of Business Development to identify, develop, and close new enterprise opportunities in corporate, health system, university, and strategic segments • Own a personal pipeline of net-new enterprise prospects; manage the full cycle from initial engagement through final contract execution • Represent Instinct at industry conferences, trade shows, and executive forums to build brand presence and pipeline in the enterprise segment • Serve as a trusted extension of the VP of Business Development, stepping in to advance relationships, prepare materials, and execute on strategic priorities • Prepare executive briefings, account plans, QBR decks, and partnership summaries in support of VP-led initiatives • Identify and act on expansion opportunities across the full Instinct portfolio within existing enterprise accounts — EMR, Decision Support, Payments, and ScribbleVet AI • Lead solution-mapping conversations that connect enterprise clinical and operational pain points to bundled Instinct offerings • Conduct or coordinate executive-level demonstrations of ScribbleVet AI and other platform capabilities as needed to accelerate enterprise decisions

🎯 Anforderungen

• 7+ years in enterprise account management, strategic sales, or business development — ideally in veterinary, animal health, or healthcare SaaS • Demonstrated success owning and growing complex enterprise accounts with multi-year, multi-stakeholder sales cycles; experience with six- and seven-figure TCV deals • Comfortable building relationships and presenting at the C-suite level; trusted advisor instinct with consultative, not transactional, approach • Strong grasp of contract structures, SaaS pricing, and commercial negotiation; able to model ROI and build business cases independently • Familiarity with the veterinary practice management landscape — corporate groups, independent practices, GPO dynamics, and technology adoption patterns — is a strong plus • Fluency in how AI is transforming clinical and operational workflows; ability to translate technical capabilities into strategic value for non-technical enterprise buyers • Proven ability to work cross-functionally — coordinating with product, marketing, operations, and implementation to deliver on enterprise commitments • Disciplined pipeline management in HubSpot or equivalent CRM; meticulous follow-through on complex, multi-threaded opportunities • Ability to travel up to 25%

🏖️ Vorteile

• medical, dental and vision benefits • 401K with match • owner-like flexibility over work and time-off • time to innovate • Flow State Fridays • generous stipend that can be used for almost anything • all-expense-paid time throughout the year together, including at our annual retreat