Tax Preparer – Seasonal

🕒 vor 15 Tagen

🏈 Alabama, Oklahoma, +3 weitere Bundesländer – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💰 Steuern

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InteLogix

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1957

🤝 B2B

💸 Finanzen

B2B • Finance • Customer Experience

InteLogix ist führend im Bereich Customer Experience (CX) und Forderungsmanagement (Accounts Receivable Management, ARM) und bietet umfassende BPO-Lösungen, die Kundeninteraktionen verbessern und finanzielle Prozesse optimieren. Das Unternehmen spezialisiert sich auf optimierte CX-Dienstleistungen durch innovative, digital unterstützte Strategien und bietet darüber hinaus starke Cybersecurity-Lösungen über sein LogixGuard MSSP an. Mit dem Schwerpunkt auf langfristigen Kundenbeziehungen integriert InteLogix menschliches Einfühlungsvermögen mit fortschrittlicher Technologie, um Erfolg und Effizienz zu fördern.

Beschreibung

• Help customers complete their taxes using a tax preparation platform, providing tax advice, full-service return preparation, and tax calculations • Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language • Serve in a virtual, customer-facing capacity using state-of-the-art video communication software to interact with customers, and document interactions to maintain accurate records • Manage product and software inquiries from customers, leveraging your tax expertise to deliver accurate, confident answers • Prepare and review federal and state individual 1040 tax returns with a high degree of accuracy and compliance with IRS regulations and IRS Circular 230 standards • Guide customers through deductions, credits, and filing requirements with patience, professionalism, and clarity • Identify and resolve tax-related inquiries and discrepancies; escalate complex issues to senior specialists or supervisors as appropriate • Meet productivity, quality, and handle-time targets in alignment with seasonal service level agreements (SLAs) • Remain active on phones and/or video tools for the full duration of each scheduled shift • Adapt quickly to client-specific tax software, workflows, and scripts during onboarding and throughout the season

🎯 Anforderungen

• Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software • Active, unrestricted credential required: Enrolled Agent (EA), Certified Public Accountant (CPA), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws • Passionate about helping clients navigate the complexities of taxation; committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes • Excellent customer service skills with genuine enthusiasm for interacting with customers through video and audio tools in a professional, friendly, and confident manner • Proficiency with commercial tax preparation software • Strong verbal communication skills — able to explain complex tax concepts in plain, everyday language • High attention to detail and a consistent commitment to data accuracy • Must be authorized to work in the United States

🏖️ Vorteile

• Equipment: Company-provided; specific hardware confirmed at time of offer • Internet: Minimum 25 Mbps download / 5 Mbps upload; wired Ethernet connection strongly preferred • A quiet, dedicated, distraction-free workspace is required during all working hours • Public or shared Wi-Fi networks are not permitted during active shifts