Senior Omnichannel Client Solutions Manager

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🕒 vor 1 Monat

🏈 Alabama, Arizona, +9 weitere Bundesländer – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Vollzeit

🟠 Senior

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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International SOS

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10.000+ Mitarbeiter

Gegründet 1985

⚕️ Krankenversicherung

📋 Compliance

🔐 Sicherheit

💰 Venture Round im 2007-12

Healthcare Insurance • Compliance • Security

International SOS ist ein weltweit führender Anbieter von Gesundheits- und Sicherheitsdienstleistungen, der sich dem Schutz und der Unterstützung von Organisationen und Einzelpersonen auf der ganzen Welt widmet. Mit über 40 Jahren Erfahrung bietet das Unternehmen umfassendes Reisemanagement, Gesundheitsberatung und Notfallhilfe. Sie unterstützen über 9. 000 Organisationen, indem sie deren Risikomanagementprogramme an internationale Standards wie ISO 31030 angleichen und rechtzeitige Ratschläge zu Gesundheits- und Sicherheitsbedrohungen geben, um das Wohl der Mitarbeiter bei Reisen oder Arbeit im Ausland zu gewährleisten.

Beschreibung

• Translate client business objectives and user experience goals into digital solution strategies and platform configurations. • Define and champion tailored digital experiences that align with both client expectations and Aspire’s platform capabilities. • Identify opportunities to enhance client value through continuous improvement and feature optimization. • Own the end-to-end delivery of digital client solutions, from requirements definition through implementation and optimization. • Lead the customization and configuration of Aspire’s digital platform across multiple channels. • Serve as a primary digital solutions partner to clients, building strong, trusted relationships. • Communicate effectively with senior client stakeholders, translating technical capabilities into business value. • Advocate for client needs while balancing scalability and alignment with global platform standards. • Partner closely with Engineering, Product, Operations, Marketing, and Project Management teams to drive successful execution.

🎯 Anforderungen

• High School Diploma or Equivalent Required. • 10+ years’ experience in Digital Product, omnichannel, or client solutions management in large organizations, preferably in a B2B environment. • 5+ years’ experience working in an Agile environment using tools such as Jira and Confluence. • Experience in travel & hospitality strongly preferred. • Web experience required; API and messaging channel experience a strong plus. • Knowledge of WCAG and/or PCI security processes desirable. • Ability to communicate in English (verbally and written) in a polished and professional manner is required.

🏖️ Vorteile

• This position may require travel up to 5%. • Must have a dedicated, quiet, and private workspace free from distractions. • Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset. • Reliable high-speed uninterrupted internet connection meeting minimum company standards. • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. • May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.