Director of SRE

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🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $175.000 - $200.000 / Jahr

⏰ Vollzeit

🔴 Experte

⛑ DevOps- und Site Reliability Engineer (SRE)

🦅 H1B-Visum-Sponsor

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Intus Care

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

⚕️ Krankenversicherung

☁️ SaaS

🤖 Künstliche Intelligenz

💰 €13.100.000 Venture Round im 2023-01

Healthcare Insurance • SaaS • Artificial Intelligence

IntusCare ist ein Technologieunternehmen, das sich auf Pflegemanagementlösungen für PACE (Programme der umfassenden Pflege für Ältere) und Medicare-Programme spezialisiert hat. Das Unternehmen bietet verschiedene Werkzeuge und Dienstleistungen an, darunter integrierte Pflegedienste, Risikoadjustierung und Bevölkerungsanalyse, mit dem Ziel, die ergebnisorientierte Versorgung zu verbessern. Mit über 50 Partnerschaften in 18 Bundesstaaten bietet IntusCare innovative Technologien, um komplexe Pflegeprozesse zu optimieren und die Gesundheitsergebnisse zu verbessern, indem klinische Risiken angegangen und eine proaktive Pflegeplanung erleichtert werden.

Beschreibung

• Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering. • Define, measure, and continuously improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics across all products and services. • Lead production reliability for the full platform, including monitoring, alerting, on-call operations, incident response, root cause analysis, and MTTR reduction. • Establish release readiness standards, deployment safety controls, and quality gates to ensure stable and predictable product releases. • Manage external SRE vendors and partners, including service delivery, SLA governance, escalations, performance reviews, and compliance expectations. • Lead QA engineering strategy with a focus on automation, regression prevention, test coverage, and reducing escaped defects in production. • Partner with Security and Engineering leaders to ensure cloud infrastructure, CI/CD pipelines, and operational tooling meet HIPAA, SOC2, and internal security standards. • Oversee core platform operations including Azure AKS environments, Kubernetes, GitOps workflows, CI/CD pipelines, GitHub Actions, secrets management, access controls, and audit readiness. • Drive observability maturity using tools such as Grafana, Prometheus, logging platforms, tracing tools, and automated alerting frameworks. • Collaborate with Product, Platform, and Engineering teams to embed reliability and quality best practices throughout the software development lifecycle. • Build, mentor, and scale high-performing SRE and QA teams while fostering a culture of ownership, accountability, learning, and continuous improvement. • Drive adoption of AI-enabled automation and intelligent tooling to reduce manual toil, improve productivity, and strengthen operational excellence.

🎯 Anforderungen

• 12+ years of SRE, infrastructure, or platform engineering experience, with 5+ years of engineering leadership roles. • Proven track record owning site reliability for complex, multi-tenant SaaS platforms with demanding availability requirements. • Demonstrated experience defining SLA and SLO frameworks, error budgets, and incident management processes at scale. • Experience managing vendor relationships for managed infrastructure or SRE services, including SLA governance and performance management. • Track record leading QA or quality engineering functions, including test automation maturity and release gate ownership. • Strong communication and cross-functional influence skills — able to represent reliability to both technical and non-technical audiences.

🏖️ Vorteile

• Own and build the SRE function for a modern healthcare EMR platform serving PACE populations — from the ground up. • Lead a blended team model combining managed services, internal QA, and internal SRE in a high-growth engineering organization. • Work on systems where reliability directly impacts clinical care delivery for vulnerable patient populations. • Shape engineering culture in a company that actively embraces AI-assisted software development with Claude Code. • Fully remote, collaborative engineering environment with direct access to executive leadership.