EMEA Technical Service Training Specialist

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Ingersoll Rand

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10.000+ Mitarbeiter

🏥 Gesundheitswesen

📦 Logistik

⚡ Energie

Healthcare • Logistics • Energy

Ingersoll Rand ist ein globales Unternehmen, das sich auf Innovation und Nachhaltigkeit im Industriesektor konzentriert. Mit einem grundlegenden Engagement, das Leben durch effektive und energieeffiziente Lösungen zu verbessern, entwickelt Ingersoll Rand bahnbrechende Technologien, die die Effizienz und Leistung in verschiedenen Branchen steigern. Das Unternehmen legt großen Wert auf Vielfalt, Gerechtigkeit und Inklusion und pflegt eine Kultur, die einzigartige Perspektiven schätzt und ein Zugehörigkeitsgefühl unter seinen Mitarbeitern fördert.

Beschreibung

• Design, develop, maintain, and update technical training curricula, courses, and learning materials for service technicians to reflect product enhancements, new technologies, process changes, and industry best practices. • Create instructor-led training presentations, participant guides, hands-on exercises, technical documentation, assessments, videos, and e-learning content. • Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate, relevant, and effectively translates complex concepts into engaging learning experiences. • Deliver and facilitate instructor-led technical classroom, virtual, and hands-on training programs covering products, services, troubleshooting, maintenance, and safety. • Evaluate participant learning and training effectiveness through assessments, practical exercises, certification activities, and participant feedback to support continuous improvement. • Support for training schedules, registrations, logistics, equipment, and instructor resources. • Generate and analyse training metrics and reports, including attendance, completions, certifications, competency progression, and overall training effectiveness. • Research, recommend, and implement innovative learning methodologies, tools, and technologies.

🎯 Anforderungen

• Engineering degree, NVQ equivalent, or technical apprenticeship. • 2–5 years’ experience in a technical work environment, training, field service, technical support, engineering, or a related role. • Fluent in English; additional languages would be an advantage. • Experience developing and delivering technical training programmes (desirable). • Experience in industrial equipment, manufacturing, compressed air systems, mechanical equipment, or a service-focused environment (preferred). • Knowledge of troubleshooting methodologies, maintenance practices, and technical service processes. • Proficiency in Microsoft Office applications is essential. • Experience with digital learning tools.

🏖️ Vorteile

• 25 days Holiday + 8 Bank Holidays • Holiday Purchase Scheme – additional 5 days annual leave • 5% Employee and 7% Employer Pension Contribution • Westfield Health Cashback Plan • Death in Service Benefit of 4x salary • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment. • Employee Assistance Program • Enhanced Maternity and Paternity Policies • LinkedIn Learning – full free access • Electric Car Scheme (After successfully completing one year of employment) • Cycle Scheme (After successfully completing probation period