Travel Director

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🕒 vor 18 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of ITA Group, Inc.

ITA Group, Inc.

501 - 1000 Mitarbeiter

Gegründet 1963

📣 Marketing

✈️ Reisen

💼 Beratung

Marketing • Travel • Consulting

Die ITA Group, Inc. ist ein weltweit führendes Unternehmen im Bereich Eventmarketing und Anreiz-Reisen, das Marken dabei unterstützt, durch einzigartige Live-, virtuelle und hybride Erlebnisse mit ihren Zielgruppen in Kontakt zu treten. Sie sind spezialisiert auf Eventstrategie, Management und Produktion und konzentrieren sich darauf, unvergessliche Programme zur Mitarbeiter- und Kundenbindung zu schaffen. Darüber hinaus stärken sie Beziehungen zu Vertriebspartnern und liefern Marktforschungseinblicke zur Förderung von Geschäftswachstum und Innovation.

Beschreibung

• Arrive prepared to all program operations, having done the following: Participated in the Travel Director Meeting, preferably ‘live’ or viewing the meeting’s recording. • Thoroughly studied all program documentation provided before departure to have full knowledge of all program elements. • Reviewed all information in the program folder on the TD Event Doc SharePoint web page. • Accessed the websites of the client, the hotel and the destination. • Downloaded all Process Documentation forms and procedures needed in order to complete your assigned duty. • Documented questions to be addressed upon arrival with the Area Lead or the program’s Lead Travel Director. • Follow the direction of the Lead Travel Director to ensure the smooth operation of the program as a team. • Participate in the training offered, to continue to grow in your knowledge of each role and to obtain new skills. • Participate in pre-convention meetings as it relates to your specific area of responsibility. • Keep the Lead Travel Director informed as to changes, concerns and challenges of their area of responsibility. • Take ownership and responsibility of the assigned role. • Properly utilize all forms designed to enhance program operation and communication, and to document all financial implications. • Ensure efficient operation and client satisfaction by providing dedicated service to our clients and participants for a successful travel program. • Make recommendations to Travel Direction Leadership to improve the Travel Director’s performance on-site and increase teamwork. • Work closely with Travel Direction leadership to develop best practices and improve efficiencies. • Consistently communicate program changes with all on-site team members, as well as the Account Executive (AE), client, suppliers and other internal ITA Group staff.

🎯 Anforderungen

• One to two year’s customer service experience in a service-related industry preferred. • Excellent human relations skills; the ability to be flexible and sensitive to people's needs. • Ability to think and act in a proactive manner. • Demonstrated leadership skills and the ability to work independently. • Ability to complete basic math and accounting functions. • Physical ability to do occasional heavy lifting (possibility up to 50 pounds) and be able to stand for several hours. • Ability to work the time necessary on-site to complete projects and/or meet deadlines. • Ability to display a sense of urgency, ownership and accountability. • Demonstrated proficiency with Microsoft® Word, Microsoft® Excel and Microsoft® PowerPoint, as well as internet browsing. • Must be able to mail merge, manipulate data in a spreadsheet. • Basic understanding of printers and on-site technology. • Use of mobile technology & Apps. • Excellent organizational skills with experience in detail-oriented work; ability to multi-task. • Experience in effective communication and relationship building. • Ability to interact with all levels of client management. • Ability to maintain a positive, professional demeanor and be part of a positive working team at all times.

🏖️ Vorteile

• Maintain confidentiality in such areas as costing, confidential, personal or proprietary client and corporate information. • Collaborate with internal teams to escalate complex issues. • Maintain knowledge of personal computer system; become familiar with enhancements to increase efficiency and improve quality of the communication.

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