Field Service Manager

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JETCOOL Technologies Inc.

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11 - 50 Mitarbeiter

🏭 Fertigung

🔧 Hardware

💰 €17.000.000 Series A - JETCOOL Technologies im 2023-10

Manufacturing • Hardware • Semiconductors

JETCOOL Technologies Inc. ist ein Entwickler und Hersteller von patentierten mikrokonvektiven, direkt-auf-den-Chip Flüssigkeitskühlungslösungen für Hochleistungselektronik. Das Unternehmen entwirft Kühlplatten, Kühlmittelverteilungseinheiten, Rack-Integrationen und direkt-kühlende sowie eingebettete Silizium-Kühlmodule (SmartLid, SmartSilicon) zur Kühlung von CPUs, GPUs und anderen Hochdichte-Prozessoren in Rechenzentren, KI/HPC-Clustern und Halbleitervorrichtungen. JetCools Produkte zielen darauf ab, die Rechnerdichte und Energieeffizienz zu erhöhen, den thermischen Widerstand und den Wasserverbrauch zu reduzieren sowie höhere Betriebstemperaturen und Leistungsstufen für Unternehmens- und Industrieanwendungen zu ermöglichen.

Beschreibung

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract. • Ensure adherence to contract agreements, managing scope, change control, and risk. • Accountable for P&L performance, including cost control, revenue, and margin protection. • Lead customer engagement through regular reviews (QBRs / service reviews). • Manage forecasting (FOL), pricing updates, and financial alignment. • Lead end-to-end Field Service operations, including: Installation & commissioning of cooling systems. • Preventative & reactive maintenance. • On-site technical support and troubleshooting. • Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors). • Act as escalation point for critical site issues, particularly in live data centre environments. • Ensure readiness for site deployment (materials, documentation, permits, RAMS). • Lead the Customer Focus Team (CFT) to deliver program and service outcomes. • Coordinate across engineering, supply chain, logistics, and field teams. • Support new product introduction (NPI) and deployment using structured methodologies. • Drive customer satisfaction and retention, particularly through service performance. • Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades). • Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites. • Enforce safe systems of work, especially in high-risk / live environments. • Oversee contractor compliance and third-party service provider performance. • Track and report field service metrics and program KPIs. • Lead root cause analysis (RCA) for field failures and implement corrective actions. • Drive continuous improvement initiatives across service delivery and operations.

🎯 Anforderungen

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience • Typically requires a minimum of 5 years experience in program administration/ management or related area • Strong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure • Proven ability to manage Remote field teams and on-site engineers and complex multi-site deployments • Strong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs • Excellent customer-facing, communication, and escalation management skills • Strong commercial and financial acumen • Great experience with P&L • Availability to travel up to 25%.

🏖️ Vorteile

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement