Project Manager, Client Implementation – Onboarding

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $100.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷‍♀️ Projektmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Jump

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2021

⚽ Sport

☁️ SaaS

🤝 B2B

Sports • SaaS • B2B

Jump ist eine End-to-End-Fan-Erlebnisplattform, die sich der Sportindustrie widmet. Das Unternehmen ist darauf spezialisiert, Sportvereinen dabei zu helfen, ihre Einnahmen zu steigern, indem sie lebenslange Beziehungen zu Fans aufbauen. Jump bietet umfassende Softwarelösungen, einschließlich primärem Ticketing und individuell gestalteten Fan-Apps sowie Websites, um Inventar zu verwalten, Zugangskontrollen zu ermöglichen und das Fanerlebnis zu optimieren. Nach der Zusammenarbeit mit über 70 Teams aus großen Ligen wie der NBA, NHL, NFL, MLS und MLB ist Jump speziell darauf ausgerichtet, die einzigartigen Bedürfnisse von Sportteams und ihren Anhängern zu erfüllen. Die Plattform zielt darauf ab, Fangruppen zu vergrößern, den Umsatz pro Fan zu steigern und die Fanbindung bei Live-Events zu verbessern.

Beschreibung

• Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live • Build and maintain detailed project plans, status trackers, and documentation across all active accounts • Run client meetings and internal syncs, capture decisions and action items, and drive follow-through • Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed • Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership • Compile status reports for clients and internal stakeholders on a regular cadence • Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts • Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch • Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes • Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed • Translate client feedback and feature requests into well-documented requirements for product and engineering • Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred • Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups • Configure client environments and review configurations done by others to ensure quality and consistency • Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases • Identify and lead improvements to implementation playbooks, templates, and tooling • Use AI tools to streamline routine work like meeting summaries, status updates, and documentation

🎯 Anforderungen

• 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships • Track record of running multiple complex implementations in parallel and delivering on time • Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate • Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences • Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients • Detail-oriented with excellent organizational habits and a high bar for documentation accuracy • Comfort with technology and a strong interest in using AI tools to work more efficiently • Collaborative mindset and a strong sense of ownership

🏖️ Vorteile

• Remote first • Competitive salary and equity • Flex PTO policy • 401(k) • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 reimbursement for learning and development • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel