Account Manager – Game Art Services

🔥 vor 17 Stunden

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Keywords Studios

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1998

🎮 Gaming

📱 Medien

🤖 Künstliche Intelligenz

Gaming • Media • Artificial Intelligence

Keywords Studios ist der weltweit führende Anbieter von Services für die Spielebranche und bietet eine durch Technologie gestärkte End-to-End-Plattform. Sie liefern technische und kreative Lösungen für die globale Videospielindustrie, einschließlich Dienste wie Spielentwicklung, Kunstdienstleistungen, Audioproduktion, QA-Testing, Lokalisierung, Marketing-Dienstleistungen und Spielerbindung. Keywords Studios arbeitet auch an Barrierefreiheitsdiensten, Inhaltsglobalisierung und fortgeschrittenen KI- und Technologielösungen. Gegründet auf jahrzehntelanger Erfahrung, verpflichten sie sich zu verantwortungsvollen Geschäftspraktiken und bieten branchenweite Einblicke für unvergleichliche Erlebnisse für ein weltweites Publikum.

Beschreibung

• Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements • Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics • Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience • Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions • Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early • Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders • Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise • Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities. • Support Business Development in maintaining the long-term health and growth of assigned accounts • Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives • Drive follow-up activities and help sustain momentum across existing and developing client opportunities • Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership • Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities • Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making • Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders • Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows • Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood • Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks • Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment • Help bridge cultural and communication gaps between North American clients and offshore production teams • Ensure client concerns and feedback are communicated internally and addressed appropriately • Champion a high level of client satisfaction and service quality across all engagements • Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness • Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes • Support improvements in account management practices, communication standards, and stakeholder coordination • Maintain professionalism and composure during periods of change, production pressure, or shifting priorities • Promote accountability, clarity, and strong communication hygiene across client-facing activities.

🎯 Anforderungen

• 5+ years of experience in account management, client services, program coordination, production support, or related roles • Experience supporting international clients, particularly North American accounts • Strong relationship-building and stakeholder management skills • Excellent verbal and written communication skills • Ability to organize and manage multiple workstreams and competing priorities • Strong follow-through, accountability, and attention to detail • Experience working across distributed teams and multiple time zones • Strategic thinking combined with strong operational execution • Knowledge of AAA game development pipelines, art production workflows, or outsourcing models (Preferred) • Experience working within video game development, creative services, or outsourced delivery environments (Preferred) • Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems (Preferred) • Experience supporting account growth initiatives, renewals, or strategic planning activities (Preferred) • Understanding of cross-cultural collaboration and offshore delivery models (Preferred)

🏖️ Vorteile

• Role Information: EN • Studio: Keywords Studios • Location: US, Canada • Area of Work: Art Services • Service: Create • Employment Type: Permanent • Working Pattern: Full Time, Remote