Salesforce Delivery Manager – Channel/Portal Squad

🕒 vor 28 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $120.000 - $140.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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KnowBe4

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2010

🔒 Cybersecurity

☁️ SaaS

📚 Bildung

Cybersecurity • SaaS • Education

KnowBe4 ist eine führende Plattform, die sich auf Sicherheitsbewusstsein-Schulungen und simuliertes Phishing spezialisiert hat, um Unternehmen bei der Verwaltung des menschlichen Faktors der Cybersicherheit zu unterstützen. Die KnowBe4 HRM+ Plattform wird von etwa 70. 000 Organisationen weltweit genutzt, um Strategien zum Management von Cybersicherheitsrisiken zu stärken, indem KI-gestützte Lösungen integriert werden, um die Sicherheitskultur und das Nutzerverhalten zu verbessern. KnowBe4 bietet ein umfassendes Produktsortiment, darunter E-Mail-Sicherheit, Sicherheitscoaching und Compliance-Schulungen, die darauf abzielen, vor Social Engineering, Phishing und anderen Cyberbedrohungen zu schützen und aufzuklären. Der innovative Ansatz kombiniert Echtzeit-Sicherheitscoaching und KI-Abwehragenten, um menschliche Risiken zu mindern und Schwachstellen zu verringern. Vertraut von vielen führenden Cybersicherheitsunternehmen ist KnowBe4 ein bedeutender Akteur bei der Verbesserung des Sicherheitsbewusstseins und der Einhaltung von Vorschriften in verschiedenen Branchen.

Beschreibung

• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture. • Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team. • Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development. • Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders. • Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance. • Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns. • Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout. • Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders. • Continuous Improvement: Lead retrospectives to identify and implement process enhancements. • Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues. • Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities. • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Blocker Removal: Proactively identify and remove technical or procedural impediments. • Team Shielding: Protect the team from disruptions and unnecessary context-switching to maintain focus. • Risk Mitigation: Identify project risks and potential bottlenecks early in the delivery cycle. • Process Advocacy: Champion DevOps, and automation initiatives to improve delivery quality. • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

🎯 Anforderungen

• Bachelor’s Degree in information technology, related field or equivalent experience • Minimum 5 Years of applicable Experience as a Salesforce Administrator for the Sales Cloud • Minimum 2 Years of management experience • Minimum 2 Years Experience with Database Data Management • Experience with Gmail and Google Docs • Experience with MS Office (Word and Excel) • Experience with web browsers (Chrome, Internet Explorer, etc.) • Salesforce Configuration: Proficiency in Salesforce workflow, flow, process builder, reports, dashboards, and other configuration. • Data Management: Experience with Salesforce Dataloader. • Development Lifecycle: SDLC/Copado experience (a plus). • Communication: Strong verbal and written communication skills; ability to communicate effectively at all organizational levels. • Soft Skills: Excellent time management and organization skills. • Problem-Solving: Creative and analytical thinker with strong problem-solving abilities

🏖️ Vorteile

• company-wide bonuses based on monthly sales targets • employee referral bonuses • adoption assistance • tuition reimbursement • certification reimbursement • certification completion bonuses