Connect Solution Architect, Client-Facing

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Kolomolo

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

💼 Beratung

📣 Marketing

📦 Logistik

Consulting • Marketing • Logistics

Mit Sitz in Stockholm (Schweden) und Krakau (Polen) ist Kolomolo eine führende IT‑Beratung, spezialisiert auf Cloud Computing, AI und IoT, und stolzer AWS‑Partner. Unsere Mission „Führend in der digitalen Modernisierung zu sein“ treibt uns an, Unternehmen durch die Expertise unseres talentierten Teams den Einsatz modernster Technologien zu ermöglichen.

Beschreibung

• Design & Technical Leadership: Architect and deploy Amazon Connect contact center solutions, integrating Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation. • Map omnichannel contact flows (voice, chat, email), CRM integrations (Salesforce), and AI-driven automation using Lex and related tools. • Client-Facing Engagement (US Commercial): Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions. • Pre-Sales & Technical Enablement: Collaborate with business development, sales, and AWS partner teams; shape proofs-of-concept (PoCs), demos, and technical pitches. • Implementation, Optimization & Documentation: Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens). • Thought Leadership & Community Contribution: Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

🎯 Anforderungen

• 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services • Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills • Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value • Preferred: AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist) • Preferred: Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics • Preferred: Familiarity with generative AI integrations within Connect or related AWS services

🏖️ Vorteile

• Competitive salary and benefits • Career development opportunities in a growing tech company • Continuous learning culture: mentorship, internal training, and certifications • Flexible, agile work environment (remote, hybrid, or on-site in Kraków) • Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere • Flat management structure, where your voice matters • Regular team events and a social, supportive work culture • B2B contract or Contract of Mandate (Umowa Zlecenie)