Staff Engagement Manager

🕒 vor 22 Tagen

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $120.960 - $172.800 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Manager

Jetzt Bewerben

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Kong Inc.

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2017

🔌 API

☁️ SaaS

🏢 Unternehmen

💰 €100.000.000 Series D im 2021-02

API • SaaS • Enterprise

Kong Inc. ist ein Anbieter einer einheitlichen API- und KI-Plattform, die es Organisationen ermöglicht, APIs, LLMs, Event-Streams und Microservices zu erstellen, auszuführen, zu entdecken, zu verwalten und zu monetarisieren. Das Unternehmen bietet Kong Konnect — eine einzige Plattform, die API-Gateway, KI-Gateway, Event-Gateway, Service-Mesh, Entwickler-Tools wie Insomnia sowie Sicherheits-/Governance-Funktionen umfasst — mit dem Ziel, Unternehmen bei der Modernisierung der KI-Adoption zu unterstützen, agentische Workflows zu sichern und die API-gesteuerte Produktlieferung zu beschleunigen. Kong richtet sich an große Organisationen und Entwicklerteams mit Cloud-, On-Premise- und hybriden Bereitstellungsoptionen, professionellen Dienstleistungen und einer starken Open-Source-Community.

Beschreibung

• Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization) • Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes • Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes • Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports • Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.

🎯 Anforderungen

• Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget • Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking) • Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. • Exceptional organizational and change management skills with an ability to manage competing client demands • Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. • Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.

🏖️ Vorteile

• Offers Equity • Offers Bonus • Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance