Product Enablement Manager

🕒 vor 1 Monat

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Kustomer

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2015

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

💰 €60.000.000 Venture Round im 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer ist eine Kundenservice-Plattform, die CRM, Ticketing und künstliche Intelligenz kombiniert, um eine umfassende Lösung für ein effizientes und personalisiertes Kunden-Experience-Management bereitzustellen. Die Plattform bietet Selbstbedienungsoptionen für Kunden, ermöglicht ihnen sofortige Lösungen und stellt den Agenten Werkzeuge zur Verfügung, um außergewöhnlichen Service zu bieten. Kustomer nutzt die Kraft der KI, um Kundenanfragen und Interaktionen über mehrere Kanäle zu automatisieren und zu optimieren, und sorgt so für sichere und nahtlose Erlebnisse sowohl für Kunden als auch für Serviceagenten. Der KI-gesteuerte Ansatz des Unternehmens erhöht die Kundenzufriedenheit und die betriebliche Effizienz.

Beschreibung

• Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR. • Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base. • Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention. • Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data. • Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick. • Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

🎯 Anforderungen

• 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company • Demonstrated experience building enablement programs from scratch (not only executing within an established function) • Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value • Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes • Track record working cross-functionally with Product, CS, PS, and Partner teams • Excellent writing and content design skills — you can produce polished, customer-facing material independently • Comfort with analytics and reporting on adoption, engagement, and ROI metrics • Experience managing or growing a customer community is a strong plus • Based in or able to commute to the NYC Metro area for hybrid work.

🏖️ Vorteile

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.