Senior Product Manager

🕒 vor 15 Tagen

🚗 Michigan – Remote

infoinfo

⏰ Vollzeit

🟠 Senior

✅ Produktmanager

👻 Geisterscore 13%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Lakeside Software

Lakeside Software

201 - 500 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

⚡ Produktivität

💰 Private Equity Round im 2020-02

SaaS • Enterprise • Productivity

Lakeside Software ist ein Anbieter von SysTrack, einer KI-gesteuerten Plattform für Digital Employee Experience (DEX) und Endpoint-Observabilität, die Unternehmen mit großen, komplexen IT-Infrastrukturen eine umfassende Echtzeiteinsicht in Endpoints ermöglicht. Die Plattform sammelt hochfrequente Telemetriedaten von Endpoints, um proaktive IT-Operationen, Ursachenanalyse, Hardware- und Softwareoptimierung, Reduzierung von Helpdesk-Anfragen, Compliance-Überwachung und Daten für KI/ML-Initiativen zu ermöglichen. Lakeside bietet diese Funktionalität für Enterprise-IT-Teams als Softwarelösung, die in übliche Unternehmenswerkzeuge und -plattformen integriert ist.

Beschreibung

• Own the roadmap, priorities, and backlog for assigned areas of SysTrack • Develop a clear understanding of customer problems, workflows, and technical capabilities within product areas • Engage directly with customers and internal teams to identify pain points, unmet needs, and recurring product opportunities • Separate underlying customer problems from requested solutions and validate concepts before significant engineering investment • Translate product direction into clear epics, features, workflows, requirements, and acceptance criteria • Make and communicate tradeoffs between new functionality, customer requests, usability, technical investment, and defects • Partner with Engineering and UX throughout discovery, planning, implementation, and release • Make timely product decisions when scope, requirements, or technical constraints change • Ensure individual investments contribute to a coherent SysTrack experience • Represent product areas in customer conversations, roadmap discussions, and internal planning • Build expertise in Digital Employee Experience, endpoint management, IT operations, and adjacent markets • Contribute to broader product planning and identify patterns with implications across SysTrack

🎯 Anforderungen

• 4–7 years of product management experience, preferably in enterprise software • Demonstrated experience independently owning software features or product areas from discovery through delivery • Strong ability to turn ambiguous customer problems into structured product opportunities and requirements • Sound judgment when balancing customer needs, strategic priorities, technical investment, and delivery constraints • Experience working directly with engineers on technically complex products • Experience engaging with customers and translating feedback into product decisions • Strong written and verbal communication skills • Comfort making decisions with incomplete information and adjusting as new evidence becomes available • Experience with DEX, endpoint management, ITSM, analytics, observability, enterprise AI, automation, APIs, or other data-intensive enterprise software is helpful

🏖️ Vorteile

• Medical, Dental & Vision Insurance • Flexible Spending • Short & Long Term Disability Insurance • Company Paid Life & Voluntary Life & AD&D Insurance • 401(k) matching • 11 Days Observed Holidays • 20 Days PTO • 5 Days Paid Sick Time • Opportunities for career development and growth • A collaborative and supportive team culture

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