Account Manager – B2B

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Laundryheap

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

👥 B2C

🚗 Transport

💰 Series A im 2021-02

B2C • Transport • Consumer Services

Laundryheap ist ein globaler Wäsche- und Reinigungsservice, der Lieferung innerhalb von 24 Stunden bietet. Kunden können den Service über eine mobile App nutzen, die in verschiedenen Sprachen in mehreren Ländern verfügbar ist, darunter auch in Europa, Amerika, Asien/Pazifik und im Nahen Osten. Mit einem Fokus auf Bequemlichkeit und schnellem Service bedient Laundryheap eine Vielzahl internationaler Märkte.

Beschreibung

• Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. • Be the main point of contact for client questions, issues, and regular business discussions. • Run regular check-ins and quarterly reviews to understand client needs and performance. • Spot any risk of clients leaving and take action to retain them. • Handle contract renewals, pricing updates, and service agreements • Look for opportunities to grow each account through additional services or increased usage. • Work with the Business Development team to ensure a smooth handover of new clients. • Create simple growth plans for key accounts with clear targets. • Track account performance and highlight any risks or opportunities • Support new clients during onboarding to ensure a smooth start. • Help clients understand how to use the platform and services effectively. • Work with Operations and Logistics to align schedules and service delivery • Keep all client information and updates accurate in the CRM system • Share regular updates on account performance with the Commercial Director • Support forecasting by tracking expected revenue and volumes

🎯 Anforderungen

• 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory • Proven ability to retain and grow client accounts • Strong communication and relationship management skills, including working with senior stakeholders • Comfortable using data, CRM systems, and reports to manage accounts • Confident, professional, and clear in communication • Able to manage your own workload and handle multiple clients independently • Right to work in the UK • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services • Familiarity with CRM tools like HubSpot and basic data reporting • An existing network in hospitality, Airbnb management, or corporate services • Experience working in a fast-growing or scale-up business environment