Senior Manager, Onboarding

🕒 vor 1 Monat

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Vollzeit

🟠 Senior

👔 Manager

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Leap

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Leap ist eine SaaS-CRM und eine In-Home-Verkaufsplattform, die speziell für Dachdecker, Renovierer und andere Bauunternehmer im Wohnbau entwickelt wurde. Sie optimiert Kostenschätzungen, Angebote, dynamische Verträge, Zahlungsabwicklung, Subunternehmer- und Kundenportale sowie Workflows im Außendienst. Zudem integriert sie sich nahtlos mit Partnern wie QuickBooks, GreenSky, EagleView und Angi. Leap richtet sich an B2B-Kunden (Dachdecker, Renovierer, Fenster- & Türbauer, HVAC, Klempner und Generalunternehmer), um ihnen zu helfen, mehr Aufträge zu gewinnen, zu verwalten und auszubauen.

Beschreibung

• Develop and own the end-to-end delivery of complex service engagements across multiple customers and verticals. • Manage a framework for scoping and tracking concurrent projects across multiple customers and specialists. • Ensure projects are delivered on time, within scope, and aligned with customer expectations and business goals. • Collaborate with cross-functional leaders to ensure there is clarity and inclusion around the organization of our service delivery work. • Engage with enterprise level customers for strategic alignment as needed. • Manage a team of implementation and product specialists focused on customer implementations and service delivery. • Hold regular team meetings focusing on performance and training. • Foster a culture of accountability, collaboration, and continuous improvement. • Develop new and refine existing delivery methodologies, tools, and best practices to drive efficiency and scalability within service delivery. • Monitor KPIs and delivery metrics to assess performance and identify areas for improvement. • Act as a strategic partner to internal teams (Sales, Customer Success, Onboarding, Product, Support) and external stakeholders. • Engage with customers as needed to ensure a positive experience and outcome during the service delivery. • Provide senior-level reporting and insights on overall program health, specific project risks, and service delivery performance. • Proactively identify delivery risks and implement mitigation strategies. • Serve as an escalation point for critical project issues.

🎯 Anforderungen

• 5+ years of experience in program or project management within a SaaS or technology services company. • Proven track record of leading service delivery teams and managing multiple concurrent customer-facing projects. • Strong understanding of SaaS delivery models, customer onboarding, and implementation lifecycle. • Experience with project management tools (e.g., Smartsheet, Asana, Jira, Monday.com). • Excellent communication, leadership, and stakeholder management skills. • PMP, PMI-ACP, or similar certification preferred. • Bachelor's degree in Business, Technology, or related field (Master’s preferred).

🏖️ Vorteile

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!