Program & Integrations Manager

🕒 vor 24 Tagen

🗽 New York – Remote

🗽 New York – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

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Legacy Service Partners

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2021

🤝 B2B

🏢 Unternehmen

💰 Private equity im 2023-02

B2B • Enterprise

Legacy Service Partners ist eine Partner- und Wachstumsplattform für lokale Dienstleistungsunternehmen im Haushalt, die führende Unternehmen aus den Bereichen Heizungs-, Lüftungs-, Sanitär- und Elektrotechnik zusammenführt und Kapital, Betriebsleitfäden sowie gemeinsame Plattformunterstützung bereitstellt, um ihnen beim Wachstum zu helfen, während die lokale Führung und Markenidentität erhalten bleibt. Das Unternehmen positioniert sich als operator-first und bietet strategisches Marketing, Finanzen, Technologie und Talentunterstützung, damit Partnerunternehmen schneller und nachhaltiger wachsen können, ohne ihre Autonomie zu verlieren.

Beschreibung

• Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards. • Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform. • Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process. • Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities. • Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support. • Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners. • Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management. • Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows. • Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform. • Provide end-user support related to Model Tenant workflows, configurations, and best practices. • Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

🎯 Anforderungen

• Bachelor's degree in project management, technology, or a related field • 4+ years of experience in project management, software implementation, or software support roles • 3+ years of hands-on ServiceTitan experience required; STCU certification and familiarity with Sage a plus • Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan • Proven ability to manage complex, multi-party implementation projects and deliver results on time • Excellent communication, training delivery, and organizational skills • Strong collaborative relationship-building skills across diverse internal and external stakeholders • Familiarity with KPI tracking and data-driven decision making • Proactive and adaptable with the ability to thrive in a fast-paced environment • High willingness to travel to partner company locations across the platform

🏖️ Vorteile

• fully employer-paid medical, dental, and vision options • 401(k) with company match • continuous investment in your growth through training and education stipends