Inside Sales Manager

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Lesaffre North America

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501 - 1000 Mitarbeiter

Gegründet 1853

🤝 B2B

🧬 Biotechnologie

B2B • Biotechnology

Lesaffre Nordamerika ist ein Anbieter von Zutaten und Lösungen für das gewerbliche Backen und eine Tochtergesellschaft der Lesaffre-Gruppe. Mit einer Geschichte, die in der Hefeproduktion verwurzelt ist, liefert das Unternehmen Hefe, Teigverbesserer, Haltbarkeitsverlängerer, Geschmack- und Formulierungszutaten sowie technische Dienstleistungen an Industriebackbetriebe, Bäckereiverteiler, Gastronomiebetriebe, Ladenbäckereien und handwerkliche Bäcker. Lesaffre bietet Unterstützung bei der Produktformulierung, Fachwissen zur Produktionseffizienz, Clean-Label- und Bio-Optionen sowie Marken wie Red Star Yeast, die sowohl gewerbliche Kunden als auch Heimbäcker bedienen.

Beschreibung

• Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption • Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships • Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination • Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction • Develop and execute account plans to grow sales and profitability within assigned inside-sales territory • Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions • Manage a high-volume pipeline of leads and opportunities to support sustained growth • Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed • Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams • Support the introduction of new products, programs, and promotions to accelerate adoption • Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery • Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts • Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience • Contribute insights related to customer trends, competitive activity, and product performance • Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts • Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach • Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting • Represent Lesaffre with a responsive, solution-oriented, partnership mindset • Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues • Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment

🎯 Anforderungen

• Bachelor’s degree in baking science, food science, business, marketing, or a related field • 3 – 7 years of experience sales/account management in ingredients • Ability to travel up to 25% of the time

🏖️ Vorteile

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match • 11 paid holidays • Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units