Manager, Outreach Intake

🕒 vor 7 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

💵 $59.000 - $65.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

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LifeStance Health

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

⚕️ Krankenversicherung

📡 Telekommunikation

🧘 Wellness

💰 Private Equity Round im 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health ist ein Anbieter umfassender Dienstleistungen im Bereich der psychischen Gesundheit und bietet Betreuung durch persönliche und Telehealth-Termine für verschiedene psychische Erkrankungen wie Angststörungen, Depressionen, ADHS und mehr an. Mit einem großen Netzwerk von lizenzierten Klinikern, einschließlich Psychiatern, Psychologen und Therapeuten, passt LifeStance Health Pflegepläne an individuelle Bedürfnisse an. Das Unternehmen akzeptiert eine Vielzahl von Versicherungsplänen, um psychische Gesundheitsversorgung für ein breites Publikum zugänglich zu machen. Zu den Dienstleistungen gehören Therapie, psychiatrische Bewertungen, Medikamentenmanagement und psychologische Tests in zahlreichen Bundesstaaten.

Beschreibung

• Oversight of Daily Operations • Collaborate closely with Intake leaders and LSH operations leaders to enhance Outreach satisfaction and efficiency • Maintain regular communication and partnership with business development to identify key referral sources and lead source outcomes • Conduct routine quality assessments to gauge and enhance patient and referral satisfaction • Identify and rectify issues and discrepancies in trends and policies/procedures • Ensure compliance with attendance policies and adherence to established procedures • Craft diverse strategies to effectively resolve issues, drive successful execution, and implement solutions effectively • Maintain and update team task assignment schedules while actively fostering cross-training initiatives to develop regional expertise within the team • Conduct interviews, hiring and termination decisions, and assess staff performance while acknowledging exceptional contributions • Establish performance objectives and benchmarks for the team, track advancements, and supply constructive feedback • Innovate methods to enhance procedures for smoother daily operations • Engage with staff in a dynamic setting, demonstrate adaptability, initiative, resourcefulness, and efficacy • Foster open communication and interaction with staff to inspire and empower performance • Incorporate a culture of continuous improvement by encouraging staff to provide feedback and ideas for enhancing processes • Facilitate regular team meetings and one-on-one sessions to address concerns, share updates, and reinforce team cohesion • Implement recognition programs or incentives to boost morale and acknowledge outstanding performance • Stay updated on industry trends and best practices to bring fresh insights and ideas to the team • Lead by example with regard to change management by showing flexibility in embracing new technologies, phone systems, and navigating shifts in organizational processes and priorities • Analyze Key Performance Indicators • Collect and analyze key performance indicators (KPIs) to enact directives and audit procedures • Oversee specialized KPIs tailored to outreach initiatives • Create initiatives for accountability to foster team achievements • Introduce quality assurance protocols to uphold superior customer care and continually pinpoint areas for enhancement • Scrutinize and audit referral documentation, sources, and submissions • Utilize reporting techniques to transform data into actionable insights, guiding the team based on emerging trends

🎯 Anforderungen

• Bachelor's degree with a focus in business, health care, or a related field preferred • Alternatively, an associate degree paired with 3+ years of relevant work experience, or a high school diploma or equivalent coupled with at least 5+ years of relevant work experience will be considered • 2+ years of experience overseeing health plan management or working in a medical or mental health call center • Previous exposure to Electronic Health Record systems (EHRs) and telephone systems is required • Proficiency in Microsoft Office Suite, Internet usage, and Email communication is essential • Strong typing ability • Experience with NICE system and/or other call center software is advantageous • Ability to conduct thorough investigations and engage in effective follow-up discussions with personnel is necessary • Attention to detail is crucial to maintain accuracy and completeness in tasks • Candidates must demonstrate the capacity to multitask and prioritize duties in a fast-paced environment • Internal applicants must maintain good standing, devoid of active attendance concerns or disciplinary measures • A quiet, dedicated, HIPAA-compliant workspace is necessary for remote work • Applicants must be legally eligible for employment in the United States.

🏖️ Vorteile

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program