Senior Manager of IT

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Lightfully Behavioral Health

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201 - 500 Mitarbeiter

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Beschreibung

• Responsible for technology strategy and day-to-day operations across multi-site behavioral health platform delivering IOP and PHP programs. • Directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • Oversees the data warehouse, Power BI reporting infrastructure, and internal and contract resources that support analytics, helpdesk, and network operations. • Manage company-wide IT operations across all program locations • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms • Own and maintain the organization’s cybersecurity program aligned to the NIST Cybersecurity Framework (CSF) • Own the IT Vendor relationships: serve as primary point of contact, and lead quarterly business reviews (QBRs) with Vendor leadership • Serve as Lightfully's internal Salesforce administrator and primary platform owner • Coordinate IT support for clinical workflows including clinical documentation, medication management, billing integrations, and reporting • Oversee IT helpdesk support across all locations; ensure timely ticket resolution and escalation • Develop scalable IT strategies to support company growth and acquisition activity

🎯 Anforderungen

• Bachelor's degree or equivalent experience, required; Master's degree preferred. • 7+ years of experience in a clinical healthcare environment. • At least 3 years IT management experience. • Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable • Experience administering call center technology; familiarity with Salesforce CTI integration preferred • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management • Strong troubleshooting, vendor management, and executive communication skills • Able to communicate effectively in English, both verbally and in writing. • Ability to communicate and write clearly and professionally is required. • Ability to maintain confidentiality. • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

🏖️ Vorteile

• Competitive compensation • Medical, dental, and vision insurance • Paid time off • Self-care days • 401(k) plan • Continuing education and professional development opportunities • Employee assistance program (EAP) • A supportive, mission-driven culture that values authenticity, connection, and integrity