Payments Operational Manager

🕒 vor 5 Monaten

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Lightspeed DMS

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1984

🤝 B2B

🛍️ eCommerce

🛒 Einzelhandel

B2B • eCommerce • Retail

Lightspeed DMS ist ein umfassendes Dealer-Management-System, das für die Powersports-, Marine-, RV-, Trailer-, Outdoor Power Equipment- und Golf-Branchen entwickelt wurde. Es bietet über 4. 000 Händlern eine All-in-One-Lösung zur Rationalisierung der Abläufe, Verwaltung des Bestands und Verbesserung der Kundenbindung. Lightspeed DMS integriert verschiedene Abteilungsfunktionen in eine einzige Plattform, die eine effiziente Verwaltung von Ersatzteilen, Verkauf, Service und Buchhaltungsaufgaben ermöglicht und den Händlern letztlich hilft, die Rentabilität und das Kundenerlebnis zu verbessern.

Beschreibung

• Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform. • Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model. • Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting. • Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations. • Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers. • Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders. • Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence. • Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention. • Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions. • Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML). • Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn. • Support training and enablement for internal teams on payments processes, tools, and best practices.

🎯 Anforderungen

• Bachelor’s degree in business, finance, operations, or a related field. • 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations. • Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions. • Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments. • Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment. • Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention. • Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support.

🏖️ Vorteile

• Pay transparency • Opportunities for professional development